Erika Romo
Chino,CA
Summary
Compassionate and dedicated customer service professional seeking a prospective positions where my prior experience will be utilized.
Overview
27
27
years of professional experience
Work History
Realtor
First Class Real Estate
4343 Tweedy Blvd South Gate CA 90280
02.2017 - Current
- Interviewed clients
- Reviewed and verified confidential documents
- Resolved client concerns to maintain high satisfaction ratings.
- Managed contracts and negotiations
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to lease, sell or buy on current market conditions, legal requirements and pricing.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated favorable lease terms for both tenants and property owners, ensuring mutual satisfaction.
- Conducted thorough background checks on prospective tenants, minimizing risk of late payments or evictions.
- Coordinated move-in inspections and orientations for new tenants, setting clear expectations from the beginning of their occupancy.
- Conducted regular property inspections to identify potential maintenance issues and ensure overall cleanliness and curb appeal.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Operate office machines ( computer, scanner and photo copy )
Realtor
Carrington Real Estate
Long Beach, CA
06.2010 - 02.2017
- Prepared documents contracts, disclosures and closing statements.
- Determined clients needs and financial abilities in order to purchase the right home
- Handled a variety of administrative and clerical duties in a fast paced office
- Scheduled and managed appointments
- accompanied clients to view properties and home inspections
- Resolved client concerns
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted regular inspections of both interior and exterior of properties for damage.
Realtor
First Class Real Estate
South Gate, CA
11.2000 - 06.2010
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers
- Interviewed potential buyers and sellers
- collected clients financial documents
- Preparation of documents and contract
- created a data base
- Accompanied buyers to view properties and inspections
- Answer phone calls, greet clients
- operated office machines
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Receptionist
California Brokers
Montebello, CA
05.1997 - 10.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA07.1995
Skills
- Written and Verbal Communication
- Critical Thinking
- Bilingual (Spanish)
- Adaptable
- Self-motivated
- Microsoft office
- Patience and Integrity
- Negotiating
- Multi-tasking
- Teamwork
- Problem-solving
Timeline
Realtor
First Class Real Estate
02.2017 - Current
Realtor
Carrington Real Estate
06.2010 - 02.2017
Realtor
First Class Real Estate
11.2000 - 06.2010
Receptionist
California Brokers
05.1997 - 10.2000
High School Diploma -
South Gate Senior High School