Summary
Overview
Work History
Education
Skills
Timeline
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Erika Romo

Chino,CA

Summary

Compassionate and dedicated customer service professional seeking a prospective positions where my prior experience will be utilized.

Overview

27
27
years of professional experience

Work History

Realtor

First Class Real Estate
02.2017 - Current
  • Interviewed clients
  • Reviewed and verified confidential documents
  • Resolved client concerns to maintain high satisfaction ratings.
  • Managed contracts and negotiations
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to lease, sell or buy on current market conditions, legal requirements and pricing.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Negotiated favorable lease terms for both tenants and property owners, ensuring mutual satisfaction.
  • Conducted thorough background checks on prospective tenants, minimizing risk of late payments or evictions.
  • Coordinated move-in inspections and orientations for new tenants, setting clear expectations from the beginning of their occupancy.
  • Conducted regular property inspections to identify potential maintenance issues and ensure overall cleanliness and curb appeal.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Operate office machines ( computer, scanner and photo copy )

Realtor

Carrington Real Estate
06.2010 - 02.2017
  • Prepared documents contracts, disclosures and closing statements.
  • Determined clients needs and financial abilities in order to purchase the right home
  • Handled a variety of administrative and clerical duties in a fast paced office
  • Scheduled and managed appointments
  • accompanied clients to view properties and home inspections
  • Resolved client concerns
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Realtor

First Class Real Estate
11.2000 - 06.2010
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers
  • Interviewed potential buyers and sellers
  • collected clients financial documents
  • Preparation of documents and contract
  • created a data base
  • Accompanied buyers to view properties and inspections
  • Answer phone calls, greet clients
  • operated office machines
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Receptionist

California Brokers
05.1997 - 10.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

South Gate Senior High School
South Gate, CA
07.1995

Skills

  • Written and Verbal Communication
  • Critical Thinking
  • Bilingual (Spanish)
  • Adaptable
  • Self-motivated
  • Microsoft office
  • Patience and Integrity
  • Negotiating
  • Multi-tasking
  • Teamwork
  • Problem-solving

Timeline

Realtor

First Class Real Estate
02.2017 - Current

Realtor

Carrington Real Estate
06.2010 - 02.2017

Realtor

First Class Real Estate
11.2000 - 06.2010

Receptionist

California Brokers
05.1997 - 10.2000

High School Diploma -

South Gate Senior High School

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Erika Romo