Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Rosario

The Bronx

Summary

Assertive and adaptable professional with over 10 years of customer relations experience Confident multi-tasker who is efficient, driven, and has excellent communication skills, a proven ability to strive in fast-paced environments Team player who takes charge when needed with leadership skills to achieve desired results

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

DSP

Job Path
01.2024 - 04.2025
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completed regular check-ins and progress report for each client.

Store Associate

DII
10.2023 - 01.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Program Assistant

Coalition for the Homeless, Inc
10.2023 - 01.2024
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of [Type] program and associated activities.
  • Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
  • Implemented new registration system for program events, resulting in smoother participant sign-up processes.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Park Attendant

New York City Department of Parks & Recreation
12.2020 - 10.2022
  • Provided informational and safety services to the public, both in person and via telephone
  • Cleaned, organized, and replenished supplies in restrooms, maintained grounds, picked up litter and trash
  • Generated activity reports of needed repairs, collected data entered in a spreadsheet, and emailed to supervisors
  • Offered support to supervisors with training new employees and staff

Store Attendant

CVS
04.2018 - 09.2020
  • Maintained stock levels in-store, assisted with creating merchandise displays while organizing products in a store for the customers to locate easily
  • Received and unpacked trucks, and stocked shelves/racks with merchandise and goods
  • Assisted customers by identifying products to suit their needs, discussed goods and services information
  • Greeted, interacted with, and monitored customer's problems and complaints
  • Operated registers to calculate costs of goods/services policies
  • Facilitated supervisors in training new employees and staff

Daycare Assistant

New Music
10.2017 - 12.2017
  • Engaged in reading books and delivering explanations to large classes and small groups
  • Organized and led activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling
  • Established and enforced rules for behavior and procedures for maintaining order
  • Observed and monitored children's playtime activities

Maintenance

Wildcats
05.2016 - 07.2016
  • Cleaned building floors by sweeping, mopping, scrubbing, and/or vacuuming
  • Organized and restocked supplies in restrooms
  • Followed procedures for the use of chemical cleaners, and power equipment to prevent damage to floors
  • Mixed water and detergents/acids in containers to prepare cleaning solutions, according to specifications

Education

High School Equivalency Diploma -

SUNY Bronx Educational Opportunity Center
Bronx, NY
12.2017

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Attentive to people
  • CPR certification
  • Active listening
  • Effective communication
  • Certified in CPR/AED
  • Emotional support
  • Self motivation
  • Interpersonal skills
  • First aid training
  • Problem identification
  • Professionalism

Certification

  • First Step Program, New York, NY Human Services and Computer Skills Training September 2023 - October 2023
  • NYSODH Registered Opioid Overdose Program, New York, NY Certified Opioid Overdose Responder September 2023
  • Grace Institute, New York, NY Office Administration Certification May 2023
  • OSHA OSHA 10-General Industry Maintenance Certified 2022

Timeline

DSP

Job Path
01.2024 - 04.2025

Store Associate

DII
10.2023 - 01.2024

Program Assistant

Coalition for the Homeless, Inc
10.2023 - 01.2024

Park Attendant

New York City Department of Parks & Recreation
12.2020 - 10.2022

Store Attendant

CVS
04.2018 - 09.2020

Daycare Assistant

New Music
10.2017 - 12.2017

Maintenance

Wildcats
05.2016 - 07.2016

High School Equivalency Diploma -

SUNY Bronx Educational Opportunity Center

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