Hi, I’m
Erika Rosas
Whittier
Summary
Diligent with extensive knowledge in housing assistance programs. Proven ability to manage client relationships and facilitate access to government resources. Demonstrated proficiency in tenant-landlord mediation and compliance with federal regulations.
Overview
25
years of professional experience
1
Certification
Work History
Housing Authority of the City of Los Angles
Section 8 Advisor
09.2008 - 07.2024
Job overview
- Assisted clients in completing rental assistance applications accurately and efficiently.
- Conducted eligibility assessments for prospective participants to ensure program compliance.
- Maintained detailed case file documentation to support program audits and reviews.
- Facilitated tenant-landlord mediation sessions to resolve disputes and improve relationships.
- Monitored program compliance through regular inspections and reporting of housing conditions.
- Coordinated with social service agencies to provide comprehensive support for clients.
- Implemented data entry procedures to enhance accuracy and efficiency in record-keeping.
- Developed resource materials for clients to navigate housing options and support services.
- Evaluated housing quality standards to ensure safe living environments for tenants.
- Collaborated with interagency partners to streamline service delivery and improve outcomes.
- Provided ongoing support to tenants to assist with re-certifications and lease compliance.
- Resolved tenant inquiries promptly to enhance customer service and satisfaction.
- Reviewed and processed rental payments to ensure timely assistance to landlords.
- Collaborated with landlords to address property concerns, resulting in improved living conditions for tenants.
- Ensured timely communication of program updates to stakeholders through well-organized meetings and written correspondence.
- Provided comprehensive support services to tenants, including referrals to social service agencies when needed.
- Contributed to departmental goals by participating in strategic planning sessions, identifying areas for improvement within the Section 8 program.
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
- Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
- Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Housing Authority of the City of Los Angles
Section 8 Eligibility Interviewer
01.2006 - 12.2008
Job overview
- Conducted comprehensive interviews to assess client eligibility for Section 8 housing assistance.
- Reviewed applications to ensure compliance with federal and local housing policies.
- Verified documentation submitted by clients to confirm accuracy and completeness.
- Coordinated interview schedules to optimize efficiency and minimize client wait times.
- Educated clients about program guidelines and application processes to improve understanding.
- Maintained accurate records of client interactions and eligibility determinations.
- Provided guidance on the appeals process for clients whose applications were denied.
- Utilized software systems for accurate data entry and management of client information.
- Conducted follow-up interviews to address any additional client concerns or questions.
- Supported program audits by preparing necessary documentation and reports for review.
- Promoted a client-centered approach to ensure empathetic communication and support.
- Improved application processing efficiency by streamlining the eligibility interview process and utilizing effective time management techniques.
- Addressed client concerns in a timely manner, ensuring that any necessary follow-up was completed to maintain high levels of satisfaction.
- Reduced errors in application processing through diligent review of documentation and attention to detail.
- Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
- Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
- Established positive relationships with community partners that facilitated increased support and resources for clients in need.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Updated case files accurately and promptly after each interaction with clients or changes in circumstances affecting their eligibility status.
- Assisted clients in understanding their rights, responsibilities, and available resources within the programs they were applying for.
- Maintained professional development through regular participation in trainings and workshops on relevant topics related to eligibility determination.
- Collaborated with other team members to identify areas for improvement in the application process, resulting in increased efficiency.
- Contributed to team meetings by sharing insights from experience with various cases, fostering ongoing improvement within the department as a whole.
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout the application process.
- Efficiently managed caseloads of varying complexity, prioritizing tasks effectively based on urgency and importance for optimal outcomes.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
- Established databases to track, analyze and automate eligibility application processes.
Housing Authority City Of Los Angeles
Section 8 Management Clerk
01.2004 - 12.2006
Job overview
- Performed data entry tasks with high accuracy to maintain updated tenant records.
- Coordinated scheduling for office meetings and appointments, optimizing staff availability.
- Organized and filed documents systematically to enhance retrieval efficiency.
- Assisted in generating reports on housing program statistics for management review.
- Managed inventory of office supplies, ensuring stock levels met operational needs.
- Provided comprehensive customer support by guiding applicants through the Section 8 process.
- Facilitated communication between tenants and management to address concerns effectively.
- Maintained confidentiality of sensitive tenant information in compliance with regulations.
- Supported training of new clerical staff in data management procedures.
- Streamlined office workflows by implementing new document organization strategies.
- Conducted regular audits of tenant files to ensure compliance with housing authority policies.
- Collaborated with team members to enhance overall department productivity and service quality.
- Trained in software systems for efficient document processing and data entry tasks.
- Reviewed and updated policy documents, ensuring clarity and compliance with legal standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Housing Authority City Of Los Angeles
Relocation Assistant
01.2000 - 12.2004
Job overview
- Coordinated logistics for relocations, ensuring timely and efficient client transitions to new residences.
- Facilitated communication between clients and housing vendors to streamline relocation processes.
- Conducted in-depth assessments of client needs to align relocation services with individual circumstances.
- Provided cultural orientation support to clients, easing their adjustment to new environments.
- Tracked and managed relocation expenses, assisting clients in budgeting for their transitions.
- Developed resource guides for clients, featuring essential services available in new neighborhoods.
- Resolved client inquiries promptly, enhancing overall satisfaction with relocation services.
- Organized and led informational sessions for clients about the relocation process and available resources.
- Established strong relationships with community service providers to aid client relocation efforts.
- Reviewed and updated relocation policies to enhance service delivery and client support.
- Conducted follow-up consultations with clients post-relocation to ensure satisfaction and address any concerns.
- Identified and implemented process improvements to enhance the efficiency of relocation services.
- Provided expert advice on local housing markets to aid clients in making informed relocation decisions.
- Developed strong rapport with clients by maintaining open lines of communication throughout the entire relocation process.
- Assisted families in finding suitable schools and childcare facilities near their new homes, easing concerns related to educational transitions for children.
- Managed clients'' relocation processes, ensuring a smooth transition to their new homes.
- Handled sensitive personal information with discretion and professionalism, ensuring confidentiality for all clients.
- Provided ongoing support post-relocation as needed, fostering long-term relationships with satisfied customers who referred additional business over time.
Education
Theodore Roosevelt High SchoolLos Angeles, CA
High School Diploma
Certification
- Rent Determination, Certification-Nan McKay
- Reasonable Accommodation Training,Certificate-Nan McKay
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Section 8 Advisor
Housing Authority of the City of Los Angles
09.2008 - 07.2024
Section 8 Eligibility Interviewer
Housing Authority of the City of Los Angles
01.2006 - 12.2008
Section 8 Management Clerk
Housing Authority City Of Los Angeles
01.2004 - 12.2006
Relocation Assistant
Housing Authority City Of Los Angeles
01.2000 - 12.2004
Theodore Roosevelt High School
High School Diploma