Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ERIKA ROSAS SERRATO

San Antonio,TX

Summary

Results-drive leader with over a decade of experience in team supervision and training. Expertise in client service, enhancing customer satisfaction, and addressing complaints. Strong background in data entry, including inventory and financial transactions, and skilled in tax preparation with a focus on accuracy and efficiency.

Overview

19
19
years of professional experience

Work History

Tax Associate

HR Block
San Antonio, TX
01.2026 - 04.2026
  • Conducted thorough reviews and preparations of federal tax returns for individual clients to maintain compliance with tax regulations.
  • Analyzed client financial data to identify tax-saving opportunities and optimize filing accuracy.
  • Advised clients regarding beneficial products and services to foster additional business growth.

Team Leader

Whataburger
San Antonio, Texas
10.2021 - 01.2026
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Monitored daily workflow to ensure adherence to established policies and procedures
  • Oversaw quality control to identify inconsistencies and malfunctions

Manager

Whataburger
San Antonio, Texas
08.2013 - 10.2021
  • Coached, mentored and trained team members in order to improve their job performance
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Managed inventory levels to meet demand without overstocking, reducing waste
  • Resolving customer complaints and issues promptly, maintaining a positive brand image

Team Leader

Whataburger
San Antonio, Texas
07.2011 - 07.2013
  • Created training materials and conducted group trainings on new processes or procedures
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency

Team Member

Whataburger
San Antonio, Texas
09.2007 - 06.2011
  • Maintained a clean and organized work area throughout shift
  • Collaborated with team members to maximize productivity and efficiency
  • Addressed customer needs, responding to specific requests

Education

Bachelor of Business Administration (B.B.A.) - Accounting

Texas A&M University,
San Antonio, TX, US
05-2023

Skills

  • Client Service
  • Team Supervision
  • Reporting Documentation
  • Teamwork and Collaboration
  • Complaint Resolution
  • Cash Handling

Languages

Spanish

Timeline

Tax Associate

HR Block
01.2026 - 04.2026

Team Leader

Whataburger
10.2021 - 01.2026

Manager

Whataburger
08.2013 - 10.2021

Team Leader

Whataburger
07.2011 - 07.2013

Team Member

Whataburger
09.2007 - 06.2011

Bachelor of Business Administration (B.B.A.) - Accounting

Texas A&M University,