Erika Rothenberg
Allen
Summary
Dynamic professional with strong customer service and problem-solving skills. Experienced in training and mentoring teams to enhance operational efficiency and improve customer satisfaction. The ability to adapt to new environments with a positive attitude and great time management. With the addition of wanting to achieve future goals within this company.
Overview
3
3
years of professional experience
Work History
Lead Bartender
Twin Peaks Restaurants
Plano, TX
08.2023 - Current
- Supervised and worked the bar to ensure efficient service during peak hours.
- Trusted to work my area alone and maintain/ uphold corporate standers and policies.
- Monitored cash handling procedures to maintain financial accuracy throughout shifts.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
- Developed and maintained relationships with customers to ensure returning and satisfied customers.
- Collaborated with management to enhanced customer experience.
Lead Local Store Marketing
Twin Peaks Restaurants
Plano, TX
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Corporate Trainer
Twin Peaks Restaurants
Plano, TX
08.2024 - Current
- Traveled to different locations to train other employees as a 'New Store Opener'
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of policies and procedures.
- Conducted assessments to evaluate training effectiveness and identify areas for improvement.
- Coordinated cross-functional workshops to promote teamwork and improve service delivery standards.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Provided coaching and mentoring to employees.
Lead Local Store Marketing
Twin Peaks Restaurants
Lewisville, TX
12.2022 - 08.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours like weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
Server
Twin Peaks Restaurants
Lewisville, TX
11.2022 - 07.2023
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed multi-table sections efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation and service flow.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Implemented upselling techniques to increase average ticket sales consistently.
- Resolved customer concerns promptly, fostering positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met and exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School Diploma -
Plano East Senior High School
Plano, TXNo Degree - Diagnostic Medical Sonography
Collin College Community School
Plano, TX05-2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
- Problem resolution
- Active listening
- Flexible and adaptable
Accomplishments
I try to view everything as a positive accompaniment rather that be big or small. I was Miss Collin County Teen USA candidate, I graduated high school, I enjoy volunteering, I am continuing my education at Collin College and I will be graduating with a degree in Diagnostic Medical Sonography.
Timeline
Lead Local Store Marketing
Twin Peaks Restaurants
08.2024 - Current
Corporate Trainer
Twin Peaks Restaurants
08.2024 - Current
Lead Bartender
Twin Peaks Restaurants
08.2023 - Current
Lead Local Store Marketing
Twin Peaks Restaurants
12.2022 - 08.2023
Server
Twin Peaks Restaurants
11.2022 - 07.2023
High School Diploma -
Plano East Senior High School
No Degree - Diagnostic Medical Sonography
Collin College Community School