Summary
Overview
Work History
Education
Skills
References
Timeline
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Erika Rourke

Frankfort,OH

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

NCH - Chillicothe Pediatrics
Chillicothe, OH
04.2023 - 10.2023
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Collected co-pays and other payments from patients at time of service.
  • Verified insurance coverage for services provided by the facility.
  • Verified demographics and insurance information to register patients in computer system.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Created new patient accounts in EMR system as needed.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Provided assistance to internal departments when needed.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.

Patient Access Representative

Adena Health System
Chillicothe, OH
09.2020 - 10.2021
  • Worked during the Covid-19 Pandemic, registering patients and collecting injection medical records to record in patients charts.
  • Maintained accurate records of test results and other relevant information in electronic health records system.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.
  • Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
  • Scheduled COVID-19 testing prior to medical procedures and surgeries.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Kept processes moving along smoothly so that wait times were minimized to 5 minutes.
  • Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.

Crew Member

McDonald's
Chillicothe, OH
05.2016 - 09.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Adhered to health department regulations regarding food handling procedures.

Education

High School Diploma -

Adena High School
Frankfort, OH
05-2017

Some College (No Degree) - Health Service Administration

Ohio University
Chillicothe, OH

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Training Coordination
  • Registration and Admissions
  • Problem-Solving
  • Patient Education
  • Multitasking and Organization
  • Customer Service
  • HIPAA Compliance
  • Flexible Schedule
  • Patient Registration
  • Call Screening
  • Payment Processing
  • Team Collaboration
  • Money Handling

References

References available upon request.

Timeline

Patient Access Representative

NCH - Chillicothe Pediatrics
04.2023 - 10.2023

Patient Access Representative

Adena Health System
09.2020 - 10.2021

Crew Member

McDonald's
05.2016 - 09.2020

High School Diploma -

Adena High School

Some College (No Degree) - Health Service Administration

Ohio University

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Erika Rourke