Summary
Overview
Work History
Education
Skills
Timeline
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Erika Roy

Summary

I am a highly motivated employee with an engaging personality and flexible approach. I am passionate about providing an exceptional guest experience and have the ability to drive sales without being pushy.

Overview

23
23
years of professional experience

Work History

Server

Peche
06.2023 - Current
  • Oversee the guest experience and act as guest advocate regarding inquiries and additional needs on the menu
  • Stay updated on all menu items, preparation, and ingredients of all dishes
  • Maintain a thorough knowledge of food and drink menu items, daily specials, promotions, ingredients and prep time.
  • Maintain a knowledge of food pairings and recommended wines or beverages that go well with appetizers, entrees and desserts.
  • Serve all courses according to Company service standards.
  • Ensure proper table maintenance including water service, pre-bussing, clear plates between courses, etc.
  • Clear courses thoroughly and with speed by using the stacking method.
  • Ensure guests are charged correctly and accurately and receive payment in a timely fashion for all items served
  • Support other team members to ensure guest satisfaction before, during, and after service in the completion of their duties.
  • Adhere to grooming and dress code standards

Server

Royal House Oyster Bar
03.2022 - Current
  • Maintain awareness of and follow Company service standards at all times including actively practicing gang service – gang seating, serving, bussing.
  • Communicate well with other team members beginning with team meeting and carried throughout service while exhibiting good teamwork skills and gives/receives direction well.
  • Practice good guest making skills with a positive attitude while treating guests with respect and making them feel special while exceeding their expectations.
  • Exhibit a warm and welcoming demeanor being mindful of body language, non-verbal communication and tone of voice.
  • Maintain a strong professional presence which includes arriving to work on time, ready to work and in clean, proper uniform.
  • Maintain a thorough knowledge of food and drink menu items, daily specials, promotions, ingredients and prep time.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
  • Ability to operate a point-of-sale system and/or cash register.
  • Practice step consolidation and is efficient with time management.
  • Maintain a continual eye for detail.
  • Set up / detail station and perform side duties in time to have the station completely ready for seating before the pre-shift meeting. Build all large party reservation tables.
  • Maintain tables throughout service.
  • Control all processing of checks and organize closed out checks.
  • Extend a warm farewell to guests as they depart.
  • Work as a team to reset the table within 3 minutes.
  • Polish all wine glasses for next shift.
  • Leadership – you are the example that all members of your team will model themselves after. Lead by example.
  • Organization – maintain awareness of the members of your team and keeping them on track.
  • Flow of service – perceive what flow of service your guest would prefer. You are responsible for making sure that service does not lag. Keep track of your tables at all times. Adapt to changing situations, and handle difficult situations gracefully, before they become a crisis.
  • Enjoys coming to work and has a good time while maintaining professionalism.
  • Work efficiently and complete required tasks within assigned time frame.
  • Attend all scheduled employee meetings and participate in a meaningful way.
  • Work as a team to perform all side duties, station break down, and reset for each shift.
  • Other duties as assigned.

Server

Bourbon Heat
01.2020 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Owner/Operator

Genius Screen Printing & Embroidery
01.2018 - 06.2022
  • Initiate cold calls to businesses and organizations to expand client base and drive sales
  • Worked with production teams to determine best inks for print jobs,.
  • Monitor customer order process and address customer issues.
  • Identify customer needs to ensure delivery of product solutions that meet their goals.
  • Answer customer questions in-person, through email and over phone to maximize customer service.
  • Accept cash, credit card or checks as payment for purchase orders.

Commercial Debt Collector

Altus Global Trade Solutions
08.2015 - 01.2019
  • Managed a portfolio of over 1 million dollars in monthly revenue owed to our clients.
  • Located debtors by utilizing skip tracing techniques and other strategies.
  • Reviewed credit bureau reports
  • Initiated Asset & Liability Investigations against debtor companies and personal guarantors that met a certain criteria
  • Contacted Business Owners, CFO's, and other decision makers about past due balance.
  • Accepted payment for balance in full and negotiated and approved payment plans or settlements for vendors that qualified.
  • Exceeded monthly quotas set my my department.

Retail Debt Collector

Comenity Bank at Nations Recovery Center
01.2001 - 07.2015
  • Managed a portfolio of 400-750 Comenity Bank retail accounts
  • Exceeded the department minimum of 100 calls per day
  • Followed company policies and procedures
  • Obeyed all federal, state and local laws for the industry. (FDCPA etc)
  • Skip-tracing
  • Assisted coworkers with second talk-offs
  • Negotiated payment arrangements for balance in full, settlements and monthly payment plans
  • Accepted check and credit card payments via phone

Senior Debt Collector

Coface Collections North America
04.2008 - 08.2011
  • Maintained and managed a portfolio of over $500k in commercial revenue
  • Managed receivables for various companies nationally
  • Conducted asset & liability investigations on vendors whose accounts were past due
  • Performed skip=tracing techniques
  • Negotiated and approved payment plans for accounts that qualified
  • Reviewed credit bureau reports
  • Referred accounts for legal handling
  • Accepted checks and credit card payments b\via phone

Education

CPR & AED Certified - Personal Training & Nutrition

ISSA
Phoenix, AZ

Some College (No Degree) - Management

Loyola University New Orleans
New Orleans, LA

Skills

  • Credit
  • Risk Management
  • Customer Service
  • Accounts Receivable
  • Negotiation
  • Credit, Check and Cash Payments
  • Sales
  • Team Building
  • Leadership
  • Skip Tracing
  • Debt Settlement
  • Account Management
  • Table Bussing
  • Order Management
  • Guest Engagement
  • Supply Restocking

Timeline

Server

Peche
06.2023 - Current

Server

Royal House Oyster Bar
03.2022 - Current

Server

Bourbon Heat
01.2020 - 12.2022

Owner/Operator

Genius Screen Printing & Embroidery
01.2018 - 06.2022

Commercial Debt Collector

Altus Global Trade Solutions
08.2015 - 01.2019

Senior Debt Collector

Coface Collections North America
04.2008 - 08.2011

Retail Debt Collector

Comenity Bank at Nations Recovery Center
01.2001 - 07.2015

CPR & AED Certified - Personal Training & Nutrition

ISSA

Some College (No Degree) - Management

Loyola University New Orleans

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Erika Roy