Erika Royal
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Office Coordinator
Interior Logic Group
06.2011 - Current
- Coordinate Commercial/Residential projects from start to finish.
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved client satisfaction by promptly responding to inquiries and resolving issues professionally.
- Efficient in SAP as it applies to ILG company structure.
- Proven ability to learn quickly and adapt to new situations.
Clerical Support Aide II
City of Jacksonville
06.2003 - 04.2011
- Prepared office schedule, daily deposits, CR reports and records.
- Created and displayed park signage for park rules and regulations.
- Answered incoming calls, processed camping reservations, collected park admissions and responded to radio calls.
- Addressed visitor concerns promptly and professionally, maintaining high level of customer satisfaction.
Education
High School Diploma -
Stone Coast Academy
Miami, FLSkills
- Adaptability
- Communications
- Data Entry
- Experience in RFMS, SAP
- E-mail Handling
- Teamwork
- Attention to Detail
- Organization
- Customer Service
- Scheduling
- Spreadsheets
Timeline
Office Coordinator
Interior Logic Group
06.2011 - Current
Clerical Support Aide II
City of Jacksonville
06.2003 - 04.2011
High School Diploma -
Stone Coast Academy
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