Erika Rubalcava
Los Angeles,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven skills to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Providence- Pacific Heart Institute
09.2023 - Current
- Provided daily administrative assistance to the Senior Manager Clinic Operations
- Coordinated physicians' call schedule with the hospital
- Scheduled, rescheduled, and cancelled appointments based on patient's and physician availability
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Schedule and coordinate meetings, take meeting minutes, prepare and distribute agenda
- Enter new patient data/ demographics into electronic health record system (EPIC)
Healthcare Administrative Intern
Kaiser Permanente
01.2023 - 08.2023
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Completed schedules, shift reports, and other business documentation.
- Created and updated records and files to maintain document compliance.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Assisted in office administration and client communication to help manage auditors' workload.
- Processed new hire paperwork and documents to over 200 employees
Billing Coordinator/Receptionist Clerk
Smiling Sea Pediatric Dentistry
07.2022 - 02.2023
- Executed billing tasks and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Cancer Research Intern
City Of Hope
01.2022 - 12.2022
- Collaborated with manager to maintain daily operations.
- Monitored health trends and data to identify health concerns and develop related health education initiatives
- Assisted with analysis of research data in collaboration with research department.
- Engaged in California Dialogue on Cancer-funded multiethnic colorectal cancer screening improvement study,
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Data Entry Clerk
Infiniti Health
10.2021 - 07.2022
- Knowledge in PPE control
- Ensured COVID-19 data entry was completed accurately
- Maintain strong collaborative relationships with operations, external regulatory agencies, principals, physicians, and school personnel.
- Promote patient safety and risk management programs
- Scanned documents and saved in database to keep records of essential organizational information.
- Analyzed current data records to provide detailed reports.
Respite Care Service Caregiver
California Care 4 U
11.2020 - 01.2022
- Ability to multitask and respond to patient needs
- Assist patient with daily activities
- Being attentive to patients' well-being and safety
- Provide companionship and participated in daily activities
- Remained vigilant, using gentle reminders to ensure patient's safety
- Keeping patient engaged with the outside world
Education
Bachelor of Science - Health Administration
California State University Northridge
Northridge, CA05.2023
Skills
- Project Coordination
- Hospital Operations
- Skilled in Microsoft Word, Excel, Powerpoint, Epic
- Multitasking
- Bilingual
- Data Entry and Database Software
- Excellent written and oral communication skills
- Project Management
- Employee Communications
- Telephone Skills
- Customer Support
References
Kaiser Permanente LAMC
Project Manager Environmental Services
Sepehr Bayani
sepehr.x.bayani@kp.org
(323) 806- 6531
Kaiser Permanente LAMC
Operations Manager Environmental Services
Pete Galindo
pete.x.galindo@kp.org
(323) 376-7447
City of Hope
Project Director Women's Cancer Program
Marisela Garcia
Marisgarcia@coh.org
(626) 597-431
Timeline
Administrative Assistant
Providence- Pacific Heart Institute
09.2023 - Current
Healthcare Administrative Intern
Kaiser Permanente
01.2023 - 08.2023
Billing Coordinator/Receptionist Clerk
Smiling Sea Pediatric Dentistry
07.2022 - 02.2023
Administrative Cancer Research Intern
City Of Hope
01.2022 - 12.2022
Data Entry Clerk
Infiniti Health
10.2021 - 07.2022
Respite Care Service Caregiver
California Care 4 U
11.2020 - 01.2022
Bachelor of Science - Health Administration
California State University Northridge
Similar Profiles
Marcus JohnsonMarcus Johnson
Senior Staff Cardiovascular Technologist at Providence Heart Institute IHISenior Staff Cardiovascular Technologist at Providence Heart Institute IHI
Ruth Ann DavisRuth Ann Davis
RN Certified Cardiac Device Specialist at Providence Heart InstituteRN Certified Cardiac Device Specialist at Providence Heart Institute
CHELSEA SCHIMKECHELSEA SCHIMKE
Registered Nurse, Intensive Care Unit at Providence Sacred HeartRegistered Nurse, Intensive Care Unit at Providence Sacred Heart
CAROLYN HOEHNERCAROLYN HOEHNER
Strategic Account Director, Client Success at BoomPop, Inc.Strategic Account Director, Client Success at BoomPop, Inc.
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group