Erika Rubalcava
Dallas,TX
Summary
Professional with strong background in executive support and project management, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Project Manager/Office Administrator
Goody Goody
12.2017 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
Lead Supervisor
Pier1
01.2015 - 12.2017
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Oversee retail operations including scheduling of shipment and product as well as proper record keeping of all stock movement and merchandising
- Closing and opening procedures including banking and additional account balancing
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Administrative Assistant/Membership Coordinator
Woodlands Church
01.2009 - 01.2014
- Administrative assistant to Membership Pastor, coordination of all membership activities including; data entry, event planning and set-up, purchasing, recruiting/oversee volunteers, report preparation
- Correspondence, processing membership communications, training volunteers and staff on processes
- Handled highly sensitive information, prepare and update documents for mass printing both in English and Spanish
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Accounting/Customer Service
TWFG
01.2007 - 01.2009
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly in both English and Spanish.
- Process invoices to pay carriers including agent commissions in a timely manner
- Responsible for processing corporate banking functions including deposits and balancing accounts
- Assist Operations Manager with administrative duties such as preparing corporate memorandums and presentation documents
- Relief for Corporate Receptionist during breaks and vacation
H. R. Coordinator/Accounting Assistant
Pros’ Ranch Market
01.2004 - 01.2006
- Coordination of all HR functions including staffing, payroll administration, employee relations, benefits administration, coordination of all meeting and events including travel for corporate executives
- Served as corporate translator for preparation of all communications including, contracts, policies and newsletters
- Preparation of Power Point presentations for meetings
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Organized company-wide events to boost morale and encourage team bonding.
- Executive assistant to Corporate Controller
- Responsible for all payable and tracking of all executive expenses including reimbursements, travel, credit cards, etc
- Assisted with preparation of departmental budgets, created weekly reports of all expenses and earnings of all company locations
- Created and implemented expense policies and procedures including all documentation in both Spanish and English
Skills
- Project planning and development
- Office management
- Human Resources administration
- AP/AR
- Customer service
- Proficient in MS office programs
Timeline
Project Manager/Office Administrator
Goody Goody
12.2017 - 12.2024
Lead Supervisor
Pier1
01.2015 - 12.2017
Administrative Assistant/Membership Coordinator
Woodlands Church
01.2009 - 01.2014
Accounting/Customer Service
TWFG
01.2007 - 01.2009
H. R. Coordinator/Accounting Assistant
Pros’ Ranch Market
01.2004 - 01.2006
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