Erika Ruiz
Broad Brook,CT
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Dr. Steven Covici
09.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified insurance coverage, if prior authorization was needed, I obtained one for the patient.
- Scheduled pre-op appointments for patients for upcoming surgery.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Care Representative
Dr. Demos
03.2022 - 09.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
Patient Care Representative
Springfield Eye Associates
01.2020 - 03.2022
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Scheduled patients per week and made reminder calls.
- Collaborated with surgical coordinator, in scheduling pre-op and post-op appointments for patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and surgeries.
- Experienced training in different areas if the office. Trained in check-in and check-out, triage, and scribing.
Customer Service Representative
Enterprise Rent-A-Car
06.2017 - 01.2020
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assisted customers with rental car process- checking them in/out of vehicles.
- Verified existing insurances or explain alternative options available to ensure proper vehicle coverage requirements were adhered to.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Server
Marriott
03.2014 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- T.I.P.S Certified
Education
GED -
Springfield Technical Community College
01.2008
Skills
- Medical Billing
- Eligibility Determination
- Insurance Verifying
- System Updates
- Appointment Scheduling
- Analytical and Critical Thinking
- Data Entry
- Microsoft Office Proficiency
Timeline
Patient Service Representative
Dr. Steven Covici
09.2022 - 01.2024
Patient Care Representative
Dr. Demos
03.2022 - 09.2022
Patient Care Representative
Springfield Eye Associates
01.2020 - 03.2022
Customer Service Representative
Enterprise Rent-A-Car
06.2017 - 01.2020
Server
Marriott
03.2014 - 06.2017
GED -
Springfield Technical Community College
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