Erika Rundle
Santa Barbara,CA
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects. Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Prepared to bring 10+ years of relevant experience and proficiency in administrative work. Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Pathway Dental Group
10.2020 - Current
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Trained all staff on front desk procedures and policies.
- Kept accounts in balance and ran daily reports to verify totals.
Front Office/Customer Service
Prestigious Auto Body
01.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Following up with a variety of auto insurance agency's to verify payments and supplement detail
- Typical duties consist of scheduling clients for auto repairs drop offs, update customers with a repair status, and follow ups making sure the customer is satisfied with the repairs
- Accounting-Responsible for bank deposits
- Ability to maintain positive, focus, and professional under a stressful matter.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Assistant Manager/ Barista
Daily Grind
04.2014 - 01.2015
- Responsible for the day-to-day management and operational oversight of a popular coffee shop including cash control, inventory, retail ordering, promotional set-ups and customer service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
DA Certificate - Dental Assisting
California Academy of Dental Assisting, Inc.
Camarillo, CA06.2022
Certificate - Cosmetology Education
Santa Barbara City College
Santa Barbara, CA01.2016
Certificate - Esthetician Program
Santa Barbara City College
Santa Barbara, CA01.2016
High School Diploma -
Santa Barbara High School
Santa Barbara, CA12.2012
Skills
- Office Administration
- End-Of-Day Reporting
- Project Management
- Staff Supervision
- Business Administration
- Calendar Management
- Credit and Cash Payments
- Customer Service Management
- Documentation Abilities
- Problem-Solving Skills
- Administrative Skills
- Data Entry
Certification
- Esthetician License
- Cosmetologist License
- California Food Handlers Certificate
- CPR Certificated
- X-Ray Technician Certified
Timeline
Front Desk Coordinator
Pathway Dental Group
10.2020 - Current
Front Office/Customer Service
Prestigious Auto Body
01.2019 - 03.2020
Assistant Manager/ Barista
Daily Grind
04.2014 - 01.2015
DA Certificate - Dental Assisting
California Academy of Dental Assisting, Inc.
Certificate - Cosmetology Education
Santa Barbara City College
Certificate - Esthetician Program
Santa Barbara City College
High School Diploma -
Santa Barbara High School
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