ERIKA S. TODD
JOSEPHINE
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
VP of Product Development
Free Market Administrators
08.2020 - Current
- Develop insurance and non-products according to business needs. Specific: Complete build and implementation of multiple level health plans from basic to full coverage for startup tribal health carrier.
- Streamlined product development processes by implementing agile methodologies, reducing time-to-market.
- Enhanced collaboration between cross-functional teams for improved efficiency and faster decision-making in product development.
- Developed innovative product strategies to increase market share and drive company growth.
- Delivered high-quality products consistently by establishing rigorous quality control measures and performance metrics.
- Managed end-to-end product lifecycle, from ideation through launch, ensuring timely delivery of products that met customer needs and expectations.
Product Development Manager
Adroit Health Group
10.2018 - 08.2020
- Participate in product and member research and development by utilizing all findings to help drive product needs. Specific: Creation of preventive program to couple with short-term medical plans, which resulted in increased sales of 72% for carriers and broker agencies.
- Provide key direction to Marketing Team to guide the product collateral development process, including design and content development. Specific: Implemented new design for all marketing materials while moving into a more digital structure versus the previous print to market format.
- Provide product expertise to various internal areas, including Marketing, Operations, Compliance, Licensing, System Administration and Finance. Specific: Full development of internally focused “Sales Center” as a single source of product information, including marketing, sales, administrative, operations, etc.
Licensed Life and Health Underwriter
Equis Financial
03.2018 - 10.2018
- Single point of contact for clients, referrals, and insurance carriers
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed marketing materials for best lead generation opportunities adhering to federal regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Call Center Manager
Lawton Group
07.2017 - 03.2018
- Manage staff of 15 Customer Service Representatives and Dispatchers
- Enhanced CSR roles with revived training, call-matrixes, scripting, and continuous coaching scorecards
- Developed a cross-training focus for internal advancement within the organization
- Established an after-hours answering service for department to help reduce company expense exceeded department goals with 3% call abandon rate and 90% call/appointment conversion rate
- Fulfilled recruiting selection process, performance evaluations, and disciplinaries for call center.
Special Risk Underwriter/Job Coach/Trainer
JPMorgan Chase Mortgage
07.2011 - 07.2015
- Underwrite special risk mortgages: TX50a6, SCRA, FHA/VA/USDA/FNMA/FHLMC investors
- Evaluated risks through income calculations, credit reports and property appraisals
- Ranked among Top 10% of all loss mitigation underwriters in 2013 and 2014 for quality and production volume
- Created and facilitated training modules utilizing multi-facet methods.
Front, Loss Mitigation Team Lead
CitiMortgage
10.2003 - 06.2011
- Pipeline management and supervisor of approximately 10 modification and originations processors
- Managed exceptions and escalations through all channels of the process with internal and external services
- Tracked the performance of team members, identified areas for improvement and provide coaching as needed.
Education
Associates of Arts -
Tarrant County College
2017
Skills
- Content Curation, Adobe Suite
- Social Media Marketing
- Product Portfolio Management
- Creative and Innovative
- Product Development
- Vendor Management
- Intellectual Property Compliance
- Customer Experience Design
- Training and Onboarding
- MS Office Suite
Timeline
VP of Product Development
Free Market Administrators
08.2020 - Current
Product Development Manager
Adroit Health Group
10.2018 - 08.2020
Licensed Life and Health Underwriter
Equis Financial
03.2018 - 10.2018
Call Center Manager
Lawton Group
07.2017 - 03.2018
Special Risk Underwriter/Job Coach/Trainer
JPMorgan Chase Mortgage
07.2011 - 07.2015
Front, Loss Mitigation Team Lead
CitiMortgage
10.2003 - 06.2011
Associates of Arts -
Tarrant County College
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