Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Saavedra

Bloomington,CA

Summary

Dynamic and results-oriented professional with proven expertise in customer service and problem-solving, honed at The Home Depot Inc and R.Saavedra Trucking. Excelled in building client relationships and enhancing customer satisfaction, leveraging strong communication skills and organizational prowess. Achieved significant improvements in client retention and service efficiency, demonstrating exceptional teamwork and collaboration abilities.

Overview

9
9
years of professional experience

Work History

Sales Associate

The Home Depot Inc
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Client Service Representative

R.Saavedra Trucking
09.2015 - 06.2023
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.

Education

High School Diploma -

Bloomington High School
Bloomington, CA

No Degree - Business Administration And Management

Fullerton College
Fullerton, CA

Skills

  • Customer Service

  • Teamwork and Collaboration

  • Time Management

  • Problem-solving skills

  • Customer Satisfaction

  • Telephone Etiquette

  • Strong Communication Skills

  • Geographical awareness

  • Stress Tolerance

  • Employee Management

  • Public Relations Management

  • Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

The Home Depot Inc
10.2023 - Current

Client Service Representative

R.Saavedra Trucking
09.2015 - 06.2023

High School Diploma -

Bloomington High School

No Degree - Business Administration And Management

Fullerton College

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Erika Saavedra