Summary
Overview
Work History
Education
Skills
Timeline
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Erika Sagrero

Orcutt,CA

Summary

Dedicated Healthcare Assistant Center Director with 8 years of expertise in the Santa Maria Community. Excellent Communication and clinical talent that align objectives and teams towards the attainment of organizational objectives and the delivery of kind quality Healthcare services. Dedicated and capable of understanding patient needs from all backgrounds, allocating resources and strengthening processes to meet changing demands in the healthcare field. Focused on improving our communities access to sexual and reproductive health. Excellent at juggling multiple tasks and working under pressure. Broad industry in local physicians in the central coast valley

Overview

14
14
years of professional experience

Work History

Assistant Center Director

Planned Parenthood Central Coast
09.2015 - Current
  • Implemented on boarding for new employees, which enabled them to effectively learn tasks and job duties quickly.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Supervised a team of 10+ office personnel.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient and team member issues.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assisted with regulatory issues such as compliance.
  • Ensured that the entire office and waiting areas were kept clean, neat and free of debris.
  • Inventoried office supplies and kept a check on inventory levels.
  • Trained interns and newly hired team members on office procedures and the computer system.
  • Handled job duties for staff members which were unavailable or out of office.
  • Communicated closely with patients, ensuring their medical information was kept private.
  • Supervised and managed the daily activities of a clinical team consisting of 2 nurse practitioner, registered nurses and support staff.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Assigned employee areas, scheduled staff breaks.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Medical Assistant

Pacific Central Coast Perinatal & Obstetrics Center
08.2014 - 02.2015
  • Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
  • Kept detailed records of patient treatments and needs throughout medical processes.
  • Took lab results and applied findings to treatments.
  • Educated patients on specific treatments and care plans.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Prepared initial patient charts for admission.
  • Monitored test accuracy using quality controls.
  • Escorted patients to examination rooms.
  • Taught health education classes for community workers and members of public.

Medical Assistant

PHC Family Medicine RESIDENCY Center
02.2014 - 08.2014
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Escorted patients to examination rooms.
  • Collected, organized and restocked supplies in all units.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Prepped and draped patients in a sterile fashion.
  • Ensured collection of lab specimens by appropriate lab courier.
  • Completed clinical procedures and gathered patient data for interpretation by a physician.
  • Collected all pertinent data and calculations to aid the physician in interpreting results.
  • Entered patient, procedure and equipment into computer system.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Patient Care Educator

Planned Parenthood
02.2011 - 02.2014
  • Provided family planning education in the community.
  • Educated patients on treatment of illness.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
  • Offered age-appropriate patient care before, during and after exams.
  • Ordered and prepared reagents and supplies.
  • Identified test discrepancies.
  • Prepped and draped patients in a sterile fashion.
  • Performed pregnancy tests and sent specimens for laboratory testing.

Medical Assistant

Santa Maria Medicine Center
06.2010 - 01.2011
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.

Education

Certified Medical Assistant - Medical Assistant

Santa Barbara Business College - Santa Maria
Santa Maria, CA
2010

Skills

  • Patient Flow Coordinator
  • Bilingual Spanish
  • Familiar with Mixteco dialect and Culture
  • Clinic administration
  • Clinical Team Management
  • Abortion Services
  • HIPAA Knowledge
  • Knowledge of Pharmacy audits
  • Implementation of EHR/ EPM
  • Patient sexual and reproductive health education
  • NextGen Experience
  • Daily Cash Deposits
  • Team leadership
  • On hands Patient care
  • Clinical care
  • Direct patient care
  • Knowledge Prioritizing outside stat orders
  • Training and mentoring new staff
  • Drug inventory management
  • Inventory and restocking
  • Staff Management
  • Accreditation coordination
  • Knowledge of excel

Timeline

Assistant Center Director

Planned Parenthood Central Coast
09.2015 - Current

Medical Assistant

Pacific Central Coast Perinatal & Obstetrics Center
08.2014 - 02.2015

Medical Assistant

PHC Family Medicine RESIDENCY Center
02.2014 - 08.2014

Patient Care Educator

Planned Parenthood
02.2011 - 02.2014

Medical Assistant

Santa Maria Medicine Center
06.2010 - 01.2011

Certified Medical Assistant - Medical Assistant

Santa Barbara Business College - Santa Maria
Erika Sagrero