Erika Salazar
Schertz,United States
Summary
I'm a Customer Service Representative with over nineteen years' experience working directly with customers. Being that empathy and problem solving are my core strengths, I love working with customers and making sure they walk away happy. I'm Seeking to obtain a responsible position in a company were my knowledge and total experience can be utilized as well as enhanced.
Overview
16
16
years of professional experience
Work History
Pediatric Healthcare
Medical assistant
Coral Springs, FL
05.2017 - 08.2019
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and [Action].
- Greeted patients upon arrival for their appointments.
- Collected specimens for laboratory tests under direction of a physician.
- Maintained medical records of patients' treatments and progress.
- Performed administrative duties such as scheduling appointments, filing charts, answering phones and assisting with billing matters.
Customer Care Professional
Total Health Care
Fort Lauderdale, FL
01.2018 - 08.2019
- Data entry for patient demographics on E-clinical Works - Resolve customer issues over the phone and prevented future issues. - Work with the doctors and front office staff for a Customer Satisfaction. -Scheduled and referred patients to necessary specialists or return appointments.
- Modified customer service support system to reduce complaints by 10%.
Clinical Research Assistant
CONTINUCARE MEDICAL GROUP - TAMARAC
01.2004 - 01.2018
- Assistant physician with patient treatment and procedures. - Laboratory Skills. - Resolved complicated issues by first gathering data, diagnosing, and finally troubleshooting issues
- Customer Experience and establish a customer relationship. - Managed medical records. - Scheduled and referred patients to necessary specialists. - Increased first-contact resolution by thoroughly resolving customer issues.
Education
General Studies -
Broward College
01.2015
Diploma of Education, Medical/Clinical Assistant -
McFatter Technical College
01.2004
High School Diploma -
Coral Springs Charter
01.1998
Skills
- Communication Skill
- Data Entry
- Spanish Translation
- Microsoft Office
- Windows
- Receptionist
- Duties
- Front Office Support
- Market Research
- SurveyMonkey
- Retail Sales
- Clinical Documentation
- Appointment Scheduling
- Procedure Assistance
- Patient Flow Management
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy
- Diagnostic Procedures
- Patient Relations
- Complex Problem-Solving
- Customer Service
- Communicating with patient families
- Appointment Setting
Timeline
Customer Care Professional
Total Health Care
01.2018 - 08.2019
Pediatric Healthcare
Medical assistant
05.2017 - 08.2019
Clinical Research Assistant
CONTINUCARE MEDICAL GROUP - TAMARAC
01.2004 - 01.2018
General Studies -
Broward College
Diploma of Education, Medical/Clinical Assistant -
McFatter Technical College
High School Diploma -
Coral Springs Charter
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