Erika Santana-Rosales
Administrative Assistant
East Stroudsburg,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
E-Commerce Personal Shopper
Walmart
05.2020 - Current
- Accurately pick items for online orders using a handheld device, ensuring quality and freshness
- Pack items carefully to prevent damage and ensure a pleasant unboxing experience for customers
- Monitor inventory and notify the supervisor about stock-outs or other issues
- Review and execute customer substitution preferences when specific items are not available
- Confirm identification and orders before releasing goods to customers
- Provide assistance to customers via phone in regard to orders placed online.
Special Events Administrative Assistant
Dos Caminos
11.2018 - 08.2019
- Streamlined a new process for logging in event deposits and following up with the Accounts Payable department to ensure that all payments were received and processed
- Followed up with clients 72 hours prior to event to confirm guest count, menu and method of final payment
- Conducted conference calls with managers of restaurant locations to ensure that all contracts and banquet orders were received
- Sent weekly event list to all restaurant managers and staff to prepare for upcoming bookings
- Created a more efficient procedure to process deposits, final payments and refunds for events.
Administrative Assistant
TheraCare of New York
06.2013 - 08.2018
- Managed an extensive client base and maintained day to day communication regarding highly sensitive and confidential information pertaining to children and patients' needs
- Provided ongoing support and customer service to Service Coordinators, Medical Professionals, Legal Guardians, Day Care Administrators, Department of Health Officials and Partner Agencies
- Monitored progress with providers, parents and service coordinators
- Provided additional administrative support to the Preschool Evaluation Department
- Responsible for handling escalated client concerns as well as continued follow up to ensure timely customer resolution
- Ensured all documents were complete and accurate before distributing to assigned service providers.
Education
Associate of Arts in International Business -
Berkeley College
New York, NYHigh School Diploma -
Murry Bergtraum High School For Business Careers
New York, NYSkills
- Microsoft Suite
- Fluent in Spanish
- Attention to Detail
- Customer Relations
- Data Entry
- Planning and Organization
- Event Setup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time offWork from home optionTimeline
E-Commerce Personal Shopper
Walmart
05.2020 - Current
Special Events Administrative Assistant
Dos Caminos
11.2018 - 08.2019
Administrative Assistant
TheraCare of New York
06.2013 - 08.2018
Associate of Arts in International Business -
Berkeley College
High School Diploma -
Murry Bergtraum High School For Business Careers
Similar Profiles
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Emmanuel KangEmmanuel Kang
Sales Associate / Cashier at Tractor SupplySales Associate / Cashier at Tractor Supply