Erika SANTOYO GARCIA
EL CAJON,CA
Summary
Driven professional with a proven track record in customer service. Excelled in enhancing customer satisfaction and loyalty through attentive service and efficient money handling. Demonstrated a positive attitude and a willingness to learn, contributing to significant improvements in team dynamics and customer experience.
Overview
18
18
years of professional experience
Work History
Stocker
Ross Dress for Less
03.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
Customer Service Assistant
Viejas Casino and Resort
02.2017 - 05.2018
- Answered customer questions about product availability .
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Maintained professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Demonstrated knowledge of various beverages, including cocktails, wines, and beers, guiding customers in their selections.
- Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.
- Utilized point-of-sale systems proficiently for order inputting, processing payments, and issuing receipts.
- Adhered to all health code regulations while preparing garnishes and handling ingredients for mixed drinks.
- Managed cash transactions accurately, maintaining accountability for all financial exchanges during shifts.
- Completed daily side-work tasks such as restocking supplies and cleaning work areas to ensure smooth shift transitions.
- Provided exceptional customer service, addressing any complaints or concerns promptly and professionally.
- Continuously updated knowledge of menu offerings to provide informed recommendations to guests.
- Enhanced customer satisfaction by providing timely and accurate drink orders.
- Delivered exceptional service through friendly and engaging interactions with customers.
- Prepared hot coffee and tea according to customer requests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
CNA
El Dorado Care Center
10.2006 - 04.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma - High School
Samuel Gompers Secondary School
San Diego, CA06.2001
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Customer Assistance
- Customer Relationships
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Stocker
Ross Dress for Less
03.2024 - Current
Customer Service Assistant
Viejas Casino and Resort
02.2017 - 05.2018
CNA
El Dorado Care Center
10.2006 - 04.2015
High School Diploma - High School
Samuel Gompers Secondary School