Erika SANTOYO GARCIA
EL CAJON,CA
Summary
Driven professional with a proven track record in customer service. Excelled in enhancing customer satisfaction and loyalty through attentive service and efficient money handling. Demonstrated a positive attitude and a willingness to learn, contributing to significant improvements in team dynamics and customer experience.
Overview
18
18
years of professional experience
Work History
Stocker
Ross Dress for Less
El Cajon, CA
03.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
Customer Service Assistant
Viejas Casino and Resort
Alpine, CA
02.2017 - 05.2018
- Answered customer questions about product availability .
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Maintained professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Demonstrated knowledge of various beverages, including cocktails, wines, and beers, guiding customers in their selections.
- Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.
- Utilized point-of-sale systems proficiently for order inputting, processing payments, and issuing receipts.
- Adhered to all health code regulations while preparing garnishes and handling ingredients for mixed drinks.
- Managed cash transactions accurately, maintaining accountability for all financial exchanges during shifts.
- Completed daily side-work tasks such as restocking supplies and cleaning work areas to ensure smooth shift transitions.
- Provided exceptional customer service, addressing any complaints or concerns promptly and professionally.
- Continuously updated knowledge of menu offerings to provide informed recommendations to guests.
- Enhanced customer satisfaction by providing timely and accurate drink orders.
- Delivered exceptional service through friendly and engaging interactions with customers.
- Prepared hot coffee and tea according to customer requests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
CNA
El Dorado Care Center
El Cajon, CA
10.2006 - 04.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma - High School
Samuel Gompers Secondary School
San Diego, CA06.2001
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Customer Assistance
- Customer Relationships
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Stocker
Ross Dress for Less
03.2024 - Current
Customer Service Assistant
Viejas Casino and Resort
02.2017 - 05.2018
CNA
El Dorado Care Center
10.2006 - 04.2015
High School Diploma - High School
Samuel Gompers Secondary School