Erika Schneider
Granite City,IL
Summary
Accomplished Administrative Assistant with a proven track record at Matchbox Design Group, excelling in customer service and data entry. Leveraged office administration skills and professional communication to enhance operational efficiency and foster client relationships. Demonstrated expertise in Microsoft Excel and a dedicated team player, significantly contributing to workplace harmony and productivity.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Matchbox Design Group
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
Realty Exchange
07.2022 - 09.2024
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Household Manager/Nanny
TTLC for Kids
09.2014 - 01.2020
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Developed and implemented individual care plans tailored to needs of each client.
- Managed financial operations for household of 4 family members.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Scheduled appointments for medical, dental, and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Swim Instructor
Little Fish Swim School
03.2014 - 03.2016
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
Teacher's Assistant
Toddle Towne Learning Centers
12.2008 - 03.2016
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
Technical Support Engineer
Convergys
03.2013 - 03.2014
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Education
High School Diploma -
Edwardsville High School
Edwardsville, ILSome College - Teaching
Lewis And Clark Community College
Godfrey, ILSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Customer relations
- Scheduling
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
Timeline
Administrative Assistant
Matchbox Design Group
09.2024 - Current
Administrative Assistant
Realty Exchange
07.2022 - 09.2024
Household Manager/Nanny
TTLC for Kids
09.2014 - 01.2020
Swim Instructor
Little Fish Swim School
03.2014 - 03.2016
Technical Support Engineer
Convergys
03.2013 - 03.2014
Teacher's Assistant
Toddle Towne Learning Centers
12.2008 - 03.2016
High School Diploma -
Edwardsville High School
Some College - Teaching
Lewis And Clark Community College
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