Erika Schulte
Goodyear,AZ
Summary
Dynamic leader with a proven track record at The Fresh Market, excelling in training and development, and project management. Spearheaded initiatives that significantly improved employee retention and exceeded sales targets, showcasing adaptability and a keen eye for detail. Mastered cross-departmental collaboration, enhancing store-wide success and customer satisfaction with innovative solutions. Achieved one of the best consistent shrink percentages in the company as floral manager and awarded Top 10% of Department Managers for the company in 2023 as bakery manager.
Personable and driven individual with strong background in customer service and team leadership. Possesses deep knowledge of product quality standards and inventory management, coupled with skills in staff training and exceptional communication. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Bakery Department Manager
The Fresh Market
03.2019 - 11.2024
- Improved employee retention within the Bakery Department by fostering a positive and fun work environment and developed a high-performing team through consistent training, coaching, and performance evaluations.
- Assisted in multiple new store grand openings by training new employees, merchandising products to the flow of traffic, building innovative displays, and solidifying a plan of action for a smooth opening to guarantee all guests are highly satisfied.
- Consistently met or exceeded health department inspection standards by implementing a daily/weekly cleaning checklist, prioritizing cleanliness throughout the Bakery Department's daily operations.
- Collaborated with other department managers to create cross-promotional eye-catching displays, spreading bakery products throughout the store effectively to drive overall store sales.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Managed inventory successfully, consistently reaching monthly inventory goals by staying on target with sales to purchases and reducing waste, maintaining a low shrink percentage.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity. Ensuring every team member had a solid routine and a keen understanding of all the different components of the department.
- Contributed to the store's overall success by learning roles in every department to help employees and customers in all areas of the store.
- Recruited, interviewed, hired, and trained employees for the bakery department and made the departments weekly schedules.
Floral Department Manager
The Fresh Market
11.2017 - 03.2019
- Managed inventory levels, ensuring sales to purchases was on target as well as maintaining a low shrink percentage by minimizing waste
- Maintained one of the best shrink percentages in the company for the floral department, making a considerable profit for the company, by calling in all credits for poor quality or missing product, ordering wisely by learning what sells and what has a good "shelf life" and by taking care of all the product properly by watering, culling, cutting stems, cleaning floral buckets and consistently replacing the water for the cut flowers.
- Mentored/trained all floral managers subsequent to the acceptance of the bakery management position. Providing guidance on ordering, best practices in floral design, customer service, sales techniques, and merchandising.
- Enhanced customer satisfaction by being prompt, having easily accessible, organized, and clean floral displays, creating visually appealing and innovative floral arrangements, and working closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM05-2015
Skills
- Training and development
- Adaptability and flexibility
- Decision-making
- Effective communication
- Multitasking Abilities
- Attention to detail
- Positive attitude
- Well-versed in inventory management
- Health and safety regulations
- Brand awareness
- Visual displays
- Teamwork and collaboration
Timeline
Bakery Department Manager
The Fresh Market
03.2019 - 11.2024
Floral Department Manager
The Fresh Market
11.2017 - 03.2019
Associate of Arts - Liberal Arts
Central New Mexico Community College
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