ERIKA SCHWARTZ
Maricopa,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Tucson, AZ
01.2021 - 04.2024
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Nordstromrack
Tucson, AZ
01.2021 - 03.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Customer service /Provider Services Representative
Contact customer channels
Tucson, AZ
07.2017 - 08.2018
- Answered incoming calls promptly and professionally.
- Processed medical insurance claims to calculate copayments.
- Completed appeals and filed and submitted claims.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Coordinated benefits processing, including enrollments, terminations and claims.
Education
High School Diploma -
San Andreas High School
Highland, CA06-1991
Some College (No Degree) - Medical Administrative Assistant
Apollo College
Tucson, AZSkills
- Scheduling
- Multitasking and organization
- Record preparation
- Verbal and written communication
- Problem solving
- Dispute resolution
- Credit card payment processing
- Punctuality and reliability
- Relationship building
- Office equipment proficiency
- Account updating
Certification
- Forklift Certification
Languages
Spanish
Professional
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2021 - 04.2024
Customer Service Representative
Nordstromrack
01.2021 - 03.2022
Customer service /Provider Services Representative
Contact customer channels
07.2017 - 08.2018
- Forklift Certification
High School Diploma -
San Andreas High School
Some College (No Degree) - Medical Administrative Assistant
Apollo College
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