Summary
Work History
Education
Skills
Timeline
Generic

Erika Segura

Atlanta,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Customer Service Manager-Cashier

Walmart
Atlanta, TX
01/17/17 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Provider

Jordan Home Health
Mt.Vernon , TX
02/15/04 - 12/30/15
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted with personal care activities, such as bathing, dressing and grooming.

Education

GED -

Texarkana College
Texarkana, TX
04-1997

Skills

  • Schedule Coordination
  • Workflow Management
  • Training and mentoring
  • Complaint resolution
  • Team Building and Leadership
  • Decision-Making
  • Cash Handling
  • Issue Resolution
  • Skilled multi-tasker
  • Time Management
  • Schedule Management
  • Policy Enforcement
  • Staff Management
  • Training and coaching
  • Sales expertise
  • Problem-Solving
  • New Hire Training
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Account Updates
  • Customer Service
  • Staff Training
  • Focused on customer satisfaction

Timeline

Customer Service Manager-Cashier

Walmart
01/17/17 - Current

Provider

Jordan Home Health
02/15/04 - 12/30/15

GED -

Texarkana College
Erika Segura