Erika Sena
Albuquerque, New Mexico,New Mexico
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Duke City Urgent Care
05.2022 - 11.2022
- Daily cleaning of waiting rooms and desk area
- Throwing trash
- Greeting and getting patients registered for their visit
- Answering phone calls
- Taking co-payments
- Verifying insurance eligibility
- Daily cash log/box responsibilities
- Making copies
- Faxing
- Scanning in insurance cards and licenses for every patient
- Collecting balances on patient accounts
- Cleaning pens and counters
- Assist patients into wheelchairs if needed
- Sweeping
- Unlocking door at the beginning of the day and locking up at the end of the day
- Confirmed appointments, communicated with patients, and updated patient records.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls
- Maintained confidentiality of information regarding patients and company.
Team Member
Chick-fil-A
02.2021 - 11.2021
- Took customer orders via I-pad outside
- Prepared drinks
- Bagged food for orders
- Made desserts
- Took food to customers in drive thru/curbside
- Took payment by cash and card
- Filled ice bins
- Stocked supplies
- Made salad packets
- Cleaned dining area and bathrooms
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Assisted in inventory management to prevent stock shortages and overages.
Education
Integrated Studies Associates Degree -
Central New Mexico Community College
Albuquerque, New MexicoPre-Health Sciences Associates Degree -
Central New Mexico Community College
Albuquerque, New MexicoLiberal Arts Associates Degree -
Central New Mexico Community College
Albuquerque, New MexicoAssociate of Science - Radiology
Central New Mexico Community College
Albuquerque, New Mexico08.2023
High School -
Ecademy High School
Albuquerque, New Mexico01.2019
Skills
- Patient registration
- Insurance skills
- Computer skills
- Typing skills
- Customer service
- Reliability
- Hard working
- Honesty
- Responsibility
- Communication
- Calm under stress
- Adaptability
- Compassion
- Fast-paced environment
- Patient care
- Enthusiasm
- Positivity
- Teamwork
Timeline
Receptionist
Duke City Urgent Care
05.2022 - 11.2022
Team Member
Chick-fil-A
02.2021 - 11.2021
Pre-Health Sciences Associates Degree -
Central New Mexico Community College
Liberal Arts Associates Degree -
Central New Mexico Community College
High School -
Ecademy High School
Integrated Studies Associates Degree -
Central New Mexico Community College
Associate of Science - Radiology
Central New Mexico Community College
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