Erika Shadd
Shippensburg,PA
Summary
Proven professional with a track record of enhancing customer experiences, adept in office administration and maintaining high service standards. Excels in organization and time management significantly improving client satisfaction. skilled in data entry and client relations, ensuring efficient and secure operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
My Eye Doctor
04.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Repaired broken glasses
- dispensing and putting together glasses and contact orders
- insuring all patients are aware of their insurance copays
- Answered incoming calls, scheduled appointments and filed medical records.
Security Officer
Sodexo
09.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Securitas Security Services
02.2018 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
High School Diploma -
Shippensburg Area Senior Highschool
Shippensburg, PA05.2016
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Customer Service
Multitasking ability
Patient Care Coordination
Verbal and written communication
Patient Care
Scheduling
Insurance Practices
Timeline
Patient Care Coordinator
My Eye Doctor
04.2023 - Current
Security Officer
Sodexo
09.2022 - 02.2023
Security Officer
Securitas Security Services
02.2018 - 03.2020
High School Diploma -
Shippensburg Area Senior Highschool
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