Perry Shore

Work History

The Pieceful Project

01.2025 - Current

Improved team productivity by 15% through effective communication, training, and performance evaluations.
Managed budgets for multiple projects, ensuring timely delivery and cost control.
Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.

Fun4All Toys LLC

11.2023 - Current

Implemented cost-saving initiatives, resulting in a 20% reduction in operatiing expenses.
Improved client satisfaction by streamlining business processes and implementing innovative solutions.
Played a crucial role in company growth by identifying new market opportunities and developing strategies.
Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
Optimized team performance by providing continuous feedback, coaching, and development opportunities.
Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.

American Airlines

10.2014 - 06.2023

Led Chicago Operations team, earned the customer cup for 2023 by outperforming all other hubs.
Realized 50% drop in delays by monitoring aircraft movement. Meeting with cross functional teams to reduce unnecessary wait time on the airfield and scheduling aircraft moves to minimize time on the plane to and from the hangar.
Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Collaborated with union personnel on employee issues, including union-compliant work schedule. Delivered presentations on operational reliability and service improvement. Analyzed on-time departure rates.

American Airlines (Formerly US Airways)

02.2008 - 08.2014

Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Mentored junior team members, fostering a positive work environment and encouraging professional growth.
Analyzed customer feedback data to identify trends and develop targeted improvement initiatives.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Customer Service Supervisor (Jan 2009-Feb 2013) Provided front-line supervision of the ticket counter and 15 gate agents. Managed all aspects of customer service operations for on-time departures. Resolved customer complaints and issued compensation as appropriate.
Customer Service Agent (May 2008-Jan 2009) Assisted large volume of customers daily with a positive attitude and focus on customer satisfaction. Checked in passengers and luggage, boarded aircraft, and assisted passengers with changes to travel. Reviewed documents for international travel, adhering to all government regulations for local and federal departments.