ERIKA SHORE

• Fostered a positive and collaborative team environment, leading to an increase in advance reservations at two restaurants.

• Consistently met daily sales targets, which contributed to a total restaurant revenue growth of 10% annually.

• Boosted customer satisfaction scores by 15% by enhancing staff training and engagement.

• Accurately handled cash and card transactions, minimizing billing errors and providing a seamless checkout experience.

• Utilized strong communication skills to ensure smooth order flow from kitchen to dining room.

• Reduced wait times leading to increased customer turnover and higher sales.

• Assisted in the management of POS systems updates, improving transaction accuracy and speed by 15%.

• Executed opening and closing tasks efficiently.

Fostered a positive and collaborative team environment, leading to an increase in advance reservations at two restaurants.

• Consistently met daily sales targets, which contributed to a total restaurant revenue growth of 10% annually.

• Boosted customer satisfaction scores by enhancing staff training and engagement while training 9 new staff members

• Accurately handled cash and card transactions, minimizing billing errors and providing a seamless checkout experience.

• Utilized strong communication skills to ensure smooth order flow from kitchen to dining room.

• Assisted in the management of POS systems updates, improving transaction accuracy and speed by 15%.

• Collaborated with kitchen staff on new menus, contributing to à la carte revenues increase by 10% during new menu launches.
• Managed customer issues professionally, ensuring a repeat customer rate rise of 15% year over year.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.