Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Simmons

Flint,MI

Summary

Dynamic and detail-oriented Medical Assistant with proven expertise in patient scheduling and insurance verification at Flushing Road Urgent Care. Recognized for enhancing patient satisfaction through effective communication and multitasking abilities. Committed to maintaining HIPAA compliance while delivering compassionate care and ensuring accurate medical records management.

Overview

16
16
years of professional experience

Work History

Front Desk Medical Assistant

Flushing Road Urgent Care
12.2024 - Current
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Ensured accurate data entry into electronic health record systems.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Assistant

Burton Primary Care & Katranji Hand Center
11.2023 - 08.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Medical Publications Assistant

Flint Odyssey House
01.2022 - 08.2022
  • Updated and maintained database of author information, ensuring accurate communication and timely followup.
  • Enhanced publication quality by proofreading, editing, and formatting content according to style guidelines.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.

Executive Assistant to the Office of the Pastor

VErnon Chapel Church
11.2015 - 01.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Volunteered at church-sponsored outreach events.

Medical Assistant

Flint Odyssey House
06.2018 - 01.2020
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Human Resources and Labor Relations Analyst

City of Flint
08.2011 - 04.2015
  • Developed training materials to educate supervisors and managers on labor relations best practices, minimizing conflicts.
  • Advised leadership on proactive measures to maintain positive union relationships and prevent potential disputes from escalating.
  • Provided guidance to HR teams in handling sensitive employee matters, ensuring compliance with legal requirements and company policies.
  • Supported HR professionals in administering performance evaluations fairly according to established guidelines.
  • Prepared detailed reports outlining findings from investigations or analyses conducted related to ongoing labor relations matters.
  • Streamlined onboarding processes, ensuring a smooth transition for new hires into their roles.
  • Improved workplace efficiency through the development of comprehensive job descriptions for all positions.
  • Collaborated with management to address labor issues promptly, fostering a positive work environment.
  • Conducted thorough investigations into reported workplace incidents, leading to fair resolutions and improved working conditions.
  • Processed new hires, transfers, and separations.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in labor-management meetings to discuss labor issues.

Income Tax Clerk

City of Flint
05.2011 - 08.2011
  • Assisted senior staff members in preparing quarterly reports detailing departmental progress and accomplishments, ensuring transparency within the organization.
  • Contributed to company growth by consistently meeting deadlines during peak tax seasons, ensuring timely submission of client returns.
  • Enhanced tax compliance by accurately reviewing and processing client tax returns.
  • Reduced errors in tax filings by conducting thorough audits of financial records.
  • Collaborated with colleagues to resolve complex tax issues, resulting in successful completion of challenging cases.
  • Improved accuracy and efficiency in data entry tasks by creating customized Excel templates for common calculations.
  • Input financial data and produced reports using [Software].
  • Inspected account books and recorded transactions.
  • Entered figures using 10-key calculator to compute data quickly.

Clerk

U.S. Census Bureau
11.2009 - 09.2010
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Compiled and analyzed data to produce reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.

Education

No Degree - Criminal Justice

Ferris State University
Big Rapids, MI

Flint Southwestern Academy
Flint, MI
01-1992

Skills

  • Skilled in multitasking and processing employee documentation

  • HIPAA compliance

  • Office administration

  • Patient scheduling

  • Patient registration

  • Insurance verification

  • Appointment management

  • Front desk operations

  • Microsoft office

  • Reminder calls

  • Electronic medical records

  • HIPAA guidelines

  • Medical terminology

  • Documentation

  • Paperwork coordination

  • Appointment scheduling

  • Inpatient care

  • Medical charting

  • Patient relations

  • Payment collection

  • Telephone etiquette

  • Appointment setting

  • Referral verification

  • Medical records management

  • Proficient in [software]

  • Typing and filing

  • Patient callbacks

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Multitasking

  • Multitasking Abilities

  • Reliability

  • Active listening

  • Effective communication

  • Verbal and written communication

  • Cash handling

  • Detail-oriented

  • Electronic health records

  • Flexible schedule

  • Data entry

  • Team building

  • Filing systems

  • Clerical skills

  • Professionalism

Timeline

Front Desk Medical Assistant

Flushing Road Urgent Care
12.2024 - Current

Medical Assistant

Burton Primary Care & Katranji Hand Center
11.2023 - 08.2024

Medical Publications Assistant

Flint Odyssey House
01.2022 - 08.2022

Medical Assistant

Flint Odyssey House
06.2018 - 01.2020

Executive Assistant to the Office of the Pastor

VErnon Chapel Church
11.2015 - 01.2022

Human Resources and Labor Relations Analyst

City of Flint
08.2011 - 04.2015

Income Tax Clerk

City of Flint
05.2011 - 08.2011

Clerk

U.S. Census Bureau
11.2009 - 09.2010

No Degree - Criminal Justice

Ferris State University

Flint Southwestern Academy

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Erika Simmons