Erika Siquina
Raleigh,NC
Summary
Dynamic leader with a proven track record at CarMax, adept in tenant issue resolution and leveraging CRM software to enhance customer satisfaction. Excelled in developing marketing strategies and managing high-performing teams, significantly improving operational efficiency. Skilled in property tours and fostering strong relationships, ensuring a seamless leasing process.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Grubb Ventures
Raleigh, NC
07.2023 - Current
- Verify applicant income, credit history, and rental references to determine eligibility for tenancy.
- Assisted applicants in completing rental applications and collected required documentation.
- Addressed resident concerns promptly and professionally, escalating issues.
- Developed marketing materials for print and online advertising campaigns.
Leasing Manager
Pegasus Residential
Raleigh, NC
03.2022 - 07.2023
- Created detailed reports on leasing activity, including vacancies, rental rates, expirations, and renewals.
- Monitored models, leasing office, and clubhouse for adherence to company standards.
- Coordinated open houses and property tours for prospective tenants, providing thorough information about property and amenities offered.
- Collaborated with maintenance teams to resolve repair requests efficiently and effectively.
Customer Service Manager
CarMax
Raleigh, NC
07.2019 - 03.2022
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets.
- Trained employees by providing performance feedback and coaching in service techniques.
- Built and maintained relationships to promote rapport with customers.
Assistant Store Manager
Sheetz
Clayton, NC
01.2016 - 07.2019
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
Education
High School Diploma -
Cleveland High School
Clayton01-2017
Skills
- Property Tours
- Tenant issue resolution
- Complaint investigations
- Follow-up skills
- CRM Software
- Yardi
- Conducting meetings
Timeline
Leasing Specialist
Grubb Ventures
07.2023 - Current
Leasing Manager
Pegasus Residential
03.2022 - 07.2023
Customer Service Manager
CarMax
07.2019 - 03.2022
Assistant Store Manager
Sheetz
01.2016 - 07.2019
High School Diploma -
Cleveland High School
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