Erika Sizemore
Hamilton,Ohio
Summary
Experienced Trainer with a record of success in Call Center Training. Adept at working with both groups and individuals to drive the educational materials home and make an impact. Motivated individual with experience in customer service . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Manager
Discover Student Loans
2023.06 - Current
- DSL Originations and Servicing
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Improved loan processing efficiency by streamlining document collection and verification procedures.
- Ensured compliance with regulatory requirements by staying current on industry changes and updating internal policies accordingly.
- Assisted colleagues in resolving complex issues, fostering a collaborative work environment that promoted continuous learning and professional development among peers.
- Maintained high levels of confidentiality when handling sensitive client data, ensuring adherence to privacy regulations and ethical standards within the industry.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
Assistant Store Manager
SandboxVR
2022.06 - 2023.05
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
CES2 Trainer
SentriLock, LLC
2018.10 - 2022.06
- Assist REALTORS with lockbox support and troubleshooting
- Assist REALTORS with website and application training and troubleshooting
- Follow up with the customer
- Mentoring new hires, resulting in stronger staff development and increased productivity
- Mentored participant workflow and behaviors throughout the training process
- Gather and organize supplementary materials to support the training process
- Eliminated process gaps by implementing new methods for record keeping.
Assistant Store Manager
Thornton's
2015.12 - 2018.05
- Assisting the General Manager with daily operations
- Training and coaching employees
- Customer service
- Payroll
- Review and monitor scheduling, purchases and other expenses to maintain the quarterly budget
- Reconcile daily sales transactions to balance day-to-day revenue.
Building and Grounds Assistant
Miami University
2013.10 - 2015.12
- Trash removal
- Bathroom and common area cleaning
- Sweeping, mopping, vacuuming, dusting.
- Ensured safety and cleanliness of indoor and outdoor spaces by removing debris, trash, and hazardous materials from walkways, parking lots, and common areas.
- Performed seasonal tasks such as leaf removal in fall or snow removal during winter periods for unobstructed pathways.
Weekend Bar Manager
Bottoms Up Tavern
2011.12 - 2013.12
- Ordering and stocking products
- Monitoring scheduling
- Reconcile daily sales for day-to-day revenue.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
Store Manager
Shell (Dixie Oil)
2006.08 - 2013.12
- Assisting the General Manager with daily operations
- Training and coaching employees
- Customer service
- Payroll
- Review and monitor scheduling, purchases and other expenses to maintain the quarterly budget
- Reconcile daily sales transactions to balance day-to-day revenue.
Education
High School Diploma -
Northwest high School
Cincinnati, OH05.2006
Skills
- Customer service
- Call Center
- Attention to detail
- Relationship building
- Microsoft Office
- Clear Communication
- Problem Solving
- Coaching and development
- Documentation and record keeping
- CRM Software
Timeline
Account Manager
Discover Student Loans
2023.06 - Current
Assistant Store Manager
SandboxVR
2022.06 - 2023.05
CES2 Trainer
SentriLock, LLC
2018.10 - 2022.06
Assistant Store Manager
Thornton's
2015.12 - 2018.05
Building and Grounds Assistant
Miami University
2013.10 - 2015.12
Weekend Bar Manager
Bottoms Up Tavern
2011.12 - 2013.12
Store Manager
Shell (Dixie Oil)
2006.08 - 2013.12
High School Diploma -
Northwest high School
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