Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Skinner

Modesto,California

Summary

Focused on promoting intellectual, emotional and social development in children. Knowledgeable about organizing supplies, developing lesson plans and introducing relevant topics in age-appropriate ways.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PAL Program

police activity league
Modesto, CA
08.2019 - 01.2020
  • Observed and monitored children's play activities.
  • Supervised a group of 10-15 children in an after school program setting.
  • Assisted students in completing homework assignments and projects.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Created lesson plans based on curriculum standards set forth by the school district.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Customer Service Representative

Modesto Toyota
01.2017 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.

Waitress

Perkos Cafe and Grill
01.2011 - 01.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

High School Diploma -

Fred C Beyer
Modesto, Ca
05.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Classroom management
  • Team collaboration
  • Scheduling
  • Curriculum development

Certification

  • cpr and first aid certified certificate number:156678659290399 issued 8/2019 exp:8/2021 (Pending renew)
  • California Child Abuse Mandated Reporter, Cert # Cert-00194723 issued 8/2019 (Pending renew)

Timeline

PAL Program

police activity league
08.2019 - 01.2020

Customer Service Representative

Modesto Toyota
01.2017 - 01.2019

Waitress

Perkos Cafe and Grill
01.2011 - 01.2015

High School Diploma -

Fred C Beyer

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Erika Skinner