Erika Smith
Humble,TX
Summary
Dynamic Family Services Worker 2 with a proven track record at the Department of Human Services Individual and Family Services, adept in data analysis and program management. Excelled in modernizing operations and enhancing procedures, demonstrating exceptional judgment and strategic planning. Skilled in office management and compassionate client interactions, significantly improving case handling efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Services Worker 2
Department of Human Services Individual and Family Services
Norfolk, VA
06.2019 - 10.2024
- Documented data and completed accurate updates to case records
- File Medicaid applications for secondary insurance covered, co payment coverages and long-term care benefits in a SNF or ALF
- Reviewing over clinical information to submit to Department of Elder Affairs for Level
- Medicare Part B Eligibility
- Calling various companies including banks, attorneys, pension firms and life insurance providers
- Communicating with patients and families setting meetings for case planning
- Submitting information to health insurance companies to get inpatient authorization for MMA and LTC.
- Uploaded essential documents including PASRR, 3008, and power of attorney
- Assisting office manager with Delegated Duties
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations
- Completed preliminary paperwork for incoming and outgoing patients
Education
Bachelor of Business Administration -
South University
08-2019
Skills
- Data and statistical analysis
- Lab testing and reporting
- Clinical instruction
- Hospice and palliative care experience
- Manage Care
- Independent judgment and decisic making
- Outbound Calls
- Clinical instruction
- Program management medicaid / elder affairs
- Concierge background Marketing
- Computer knowledge
- Credit and collections
- Office management
Certification
Microsoft Excel/Powerpoint Certified
References
Available upon request
Timeline
Family Services Worker 2
Department of Human Services Individual and Family Services
06.2019 - 10.2024
Microsoft Excel/Powerpoint Certified
Bachelor of Business Administration -
South University
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