Overview
Work History
Timeline
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Erika Solano

San Marcos,TX

Overview

12
12
years of professional experience

Work History

Liaison

White Knight Pest Control
04.2023 - Current
  • Communicated with customers to understand their service needs, addressing and rerouting concerns, improving customer satisfaction rates.
  • Scheduled service appointments and maintained customer records, reducing scheduling errors and ensuring timely updates to account information.
  • Provided accurate information to incoming customer requests and resolved issues, enhancing operational efficiency and customer retention.

Certified Teacher's Assistant

Hays CISD
08.2019 - 08.2021
  • Delivered personalized educational, behavioral, and emotional support to individual students, enabling positive learning outcomes and improving student engagement by 90%.
  • Partnered with teachers to plan and implement lessons, optimizing learning plans based on student test grades and evaluations, resulting in a 91% improvement in student performance.
  • Assisted teachers with classroom management and document coordination, maintaining a positive learning environment and enhancing classroom efficiency.

Administrative Assistant

Tenet Healthcare Corporation
05.2013 - 01.2018
  • Managed accounting, budgeting, and financial reporting, ensuring compliance with OSHA and HIPAA regulations, and overseeing a $70,000 annual budget.
  • Handled over 50 calls per day, providing effective scheduling and addressing patient and team member issues to enhance operational efficiency.
  • Developed and implemented onboarding processes for new employees, improving training efficiency and job performance.

Timeline

Liaison

White Knight Pest Control
04.2023 - Current

Certified Teacher's Assistant

Hays CISD
08.2019 - 08.2021

Administrative Assistant

Tenet Healthcare Corporation
05.2013 - 01.2018

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Erika Solano