Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Solarski

Pensacola

Summary

Dedicated and adaptable professional with over 10 years of experience spanning customer service, financial services, behavioral health, and community support. Skilled in account management, fraud prevention, and conflict resolution, with proven ability to deliver accurate, compliant, and high-quality member services in high-volume environments. Background includes case management, health education, and direct care, demonstrating strong interpersonal skills, empathy, and commitment to client well-being. Certified Health Education Specialist (CHES) with a Bachelor’s in Community Health Education, bringing a versatile skill set, strong communication abilities, and a results-driven approach to supporting both individuals and organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Member Service Representative

Navy Federal
07.2024 - 07.2025

Telephone number; 888-842-6328

Supervisor; Mimi McCants


  • Provide high-volume member support for banking products, including savings, checking, loans, credit cards, and IRAs. Verify member identity, investigate suspicious account activity, and process transactions with accuracy and compliance. Promote products and services to meet member needs and enhance overall member experience. Provided exceptional customer service by resolving inquiries and issues efficiently. Educated members on financial products and services to enhance their banking experience.

Contact Center Operator

Tential
11.2023 - 07.2024

Telephone number; (844) 885-0161


  • Investigated potential fraudulent credit/debit card activity and managed member claims. Processed card replacements, verified identities, and ensured secure account management.


Caregiver

Inspiritás of Pensacola
03.2022 - 09.2023

Telephone Number; (850)898-3334

Supervisor; Antwinette White


  • Providing personal care and assistance with daily living activities to seniors with dementia. Providing a clean and safe environment for the residents.


Training Instructor

Pyramid Inc
05.2021 - 11.2021

Telephone Number; (850) 513-1733

Supervisor; Elisa Miller


  • Instructing a class of mentally disabled adults at a day program. Teaching life skills, general education, music and other skill building. Assisting students with personal care such as hygiene and dietary.

Behavioral Health Technician

Lakeview Behavioral Services
09.2020 - 04.2021

Telephone Number; (850)748-8601

Supervisor; Alicia Mickens


  • Implemented treatment plans and monitored patient progress in a clinical setting. Provided emotional support and ensured patient safety..


Child Welfare Case Manager

FamiliesFirst Network
04.2019 - 04.2020

Telephone Number; (850) 432-1222

Supervisor; Tara Blankenship


  • Managed cases for children in protective care; coordinated services, assessments, and family support. Participated in multidisciplinary meetings and court reviews with timely documentation.


Retail Sales Associate

Prime Communications/AT&T
09.2016 - 11.2018

Telephone Number; (850) 484-9797

Supervisor; Andrew Cantrell


  • Sold devices, created new accounts, and provided technical support for clients. Managed inventory, prepared devices for sale, and ensured accurate financial reporting. Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty. Assisted customers in product selection, demonstrating deep knowledge of inventory and promotions.

Server/Bartender

The Grand Marlin
06.2014 - 07.2016

Telephone Number; (850) 677-9152

Supervisor; Danielle Muetz


  • Delivered exceptional customer service in high-pressure dining environment. Managed multiple tables efficiently, ensuring timely food and beverage service. Trained new servers on menu knowledge and customer interaction best practices.

Server/Bartender

Rodizio Grill Brazilian Steakhouse
04.2012 - 06.2014

Telephone Number; (850) 416-2113

Supervisor; Randy Harrelson


Delivered exceptional customer service in high-pressure dining environment. Managed multiple tables efficiently, ensuring timely food and beverage service. Trained new servers on menu knowledge and customer interaction best practices.

Server

Margaritaville Beach Hotel
04.2010 - 09.2011

Telephone Number; (850) 916-9755

Supervisor; John Pack


Delivered exceptional customer service in high-pressure dining environment. Managed multiple tables efficiently, ensuring timely food and beverage service. Trained new servers on menu knowledge and customer interaction best practices.

Server

Hilton Pensacola Beach
03.2009 - 09.2009

Telephone Number; (850) 916-2999

Supervisor; Aron Stephens

Delivered exceptional customer service in high-pressure dining environment. Managed multiple tables efficiently, ensuring timely food and beverage service. Trained new servers on menu knowledge and customer interaction best practices.

Delivered exceptional customer service in high-volume dining environment.

Education

Diploma -

Gulf Breeze High School
01.2008

Bachelor’s of Science - Community Health Education

University of West Florida
06-2013

Internship - undefined

Studer Education
09.2012

Skills

  • Financial transactions
  • Customer Service & Conflict Resolution
  • Account Management & Fraud Prevention
  • Behavioral Health Support & Case Management
  • Life Skills & Training Instruction
  • Microsoft Office, POS Systems, and CRM Software
  • Relationship building

Certification

  • Earned Certification as a Certified Health Education Specialist
  • 2018

Timeline

Member Service Representative

Navy Federal
07.2024 - 07.2025

Contact Center Operator

Tential
11.2023 - 07.2024

Caregiver

Inspiritás of Pensacola
03.2022 - 09.2023

Training Instructor

Pyramid Inc
05.2021 - 11.2021

Behavioral Health Technician

Lakeview Behavioral Services
09.2020 - 04.2021

Child Welfare Case Manager

FamiliesFirst Network
04.2019 - 04.2020

Retail Sales Associate

Prime Communications/AT&T
09.2016 - 11.2018

Server/Bartender

The Grand Marlin
06.2014 - 07.2016

Server/Bartender

Rodizio Grill Brazilian Steakhouse
04.2012 - 06.2014

Server

Margaritaville Beach Hotel
04.2010 - 09.2011

Server

Hilton Pensacola Beach
03.2009 - 09.2009

Internship - undefined

Studer Education

Diploma -

Gulf Breeze High School

Bachelor’s of Science - Community Health Education

University of West Florida