Summary
Overview
Work History
Education
Skills
Timeline
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Erika Solis

Erika Solis

Customer Experience Manager
Los Angeles,CA

Summary

Dynamic Customer Experience Manager with a proven track record at The Home Depot Inc, enhancing customer satisfaction through data analytics and relationship building. Successfully reduced response times and fostered a culture of continuous improvement, driving exceptional team performance and loyalty. Adept at cross-functional collaboration and problem-solving, ensuring optimal service delivery.

Overview

2026
2026
years of professional experience
1
1
Language

Work History

Customer Experience Manager

The Home Depot Inc
  • Established cross-functional teams for improved communication between departments and better customer service.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Developed new employees and on-going performance assessment of current employees.
  • Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Established performance and service goals and held associates accountable for individual performance.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
  • Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to enhance customer experience.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.

Sales Associate

Target
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.


Medical Biller

Hospital Billing Services
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Posted payments and collections on regular basis.
  • Delivered timely and accurate charge submissions.
  • Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
  • Collected payments and applied to patient accounts.
  • Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.

Sales Associate

Band Merchandise
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.

Waitress

La Esquina - Mexican Restaurant
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Theme Park Cast Member

Universal Studios
  • Contributed to efficient crowd control by directing guests and providing accurate wait time information.
  • Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
  • Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
  • Strengthened team morale through active participation in training sessions and sharing best practices with colleagues.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
  • Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
  • Assisted in the successful operation of various theme park attractions, ensuring guest safety and enjoyment.
  • Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
  • Increased park cleanliness by diligently performing routine maintenance tasks and addressing issues promptly.
  • Participated in regular staff meetings to stay updated on policies changes or operational improvements aimed at enhancing overall park performance.
  • Boosted park revenue by upselling seasonal passes, express ride options, and other premium offerings to interested guests.
  • Supported seamless event coordination by assisting with setup, teardown, and other logistical tasks as needed.
  • Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
  • Elevated food service operations through proper handling techniques, sanitation standards adherence, and timely order preparation at themed dining locations.
  • Contributed to positive public relations efforts by interacting with media representatives during promotional events when necessary.
  • Promoted park offerings by communicating special events, promotions, and show schedules to guests.
  • Offered personalized assistance to guests with disabilities or special needs, ensuring an inclusive park experience for all visitors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Set up promotional displays and equipment for special events and activities.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.

Night Replenishment Manager

The Home Depot Inc
01.2016 - 05.2025
  • Collaborated with cross-functional teams to ensure timely delivery of products, enhancing customer satisfaction.
  • Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
  • Enhanced operational efficiency by identifying opportunities for automation within the replenishment process.
  • Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
  • Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
  • Supported company growth initiatives through proactive involvement in new product launches and expansion projects.
  • Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
  • Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Education

Associate Of Business Administration - Business Administration

Los Angeles Trade Technical College
Los Angeles, CA
07.2015

Culinary Arts - Chef

Los Angeles Trade Technical College
Los Angeles, CA
06.2015

Professional Baking - Baker

Los Angeles Trade Technical College
Los Angeles, CA
06.2015

Skills

Customer journey mapping

Timeline

Night Replenishment Manager

The Home Depot Inc
01.2016 - 05.2025

Customer Experience Manager

The Home Depot Inc

Sales Associate

Target

Medical Biller

Hospital Billing Services

Sales Associate

Band Merchandise

Waitress

La Esquina - Mexican Restaurant

Theme Park Cast Member

Universal Studios

Associate Of Business Administration - Business Administration

Los Angeles Trade Technical College

Culinary Arts - Chef

Los Angeles Trade Technical College

Professional Baking - Baker

Los Angeles Trade Technical College

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Erika Solis Customer Experience Manager