Seasoned Child and Family Operations Manager with 25 years of local clinical experience. Forward-thinking team leader skilled at creating teams with positive work culture. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Child and Family Operations Manager
Northern Lakes Community Mental Health
11.2019 - Current
Manage and supervise diverse child and family programs and staff of 10 in the Traverse City office covering 2 counties
Oversight of clinical service delivery for children with serious emotional disturbances (SED) and their families
Supervise limited license clinicians, MSW and BSW internship candidates
Facilitate weekly multidisciplinary team meetings and clinical trainings
Perform chart reviews according to DHHS, and Medicaid standards
Monitor service delivery, compliance of applicable standards and program operations consistent with the mission and vision of NLCMHA
Responsible for hiring, completing performance evaluations, addressing disciplinary issues, and monitoring workflow in accordance with agency policy and standards.
Maintain knowledge and uphold applicable federal and state laws, regulations, accreditations, and certifications as applied to SED services including Medicaid Provider Manual, the Michigan Mental Health Code, CARF and the MDHHS Contract.
Track and report agency activities and ensure achievement of Children's Performance indicators.
Conduct needs assessment for program development.
Advocate for community mental health needs through participation in community meetings, and servicing as a clinical resource to community partners.
Crisis Services Team – FAST clinician
Norther lakes Community Mental Health
09.2018 - 11.2019
Team member of the crisis services team at CMH, primary focus being the Family Assessment and Safety Team (FAST)
Conducted crisis assessments with kids, families, and community partners, assessing risks and protective factors in the community, schools, office, home or ED
Coordinated with inpatient facilities regarding criteria, programming and discharge recommendations
Coordinated with community partners and providers to streamline kids and families into appropriate community referrals and resources
Provided clinical follow up to kids and families that had been in crisis
Provided short term therapeutic interventions for clients seen in crisis.
Clinical Therapist
Pine Rest TC Clinic
01.2006 - 09.2018
Assessed, planned and carried out collaborative clinical interventions with clients, families, and individuals in an outpatient clinical setting
Managed a team of 10 for 2 years
Provided outpatient therapy, home-based services, case management, and crisis assessment as needed
Worked collaboratively with a multidisciplinary team on behalf of clients and families
Provided direct therapeutic and crisis intervention services to children and adolescents.
Provided psychoeducation on coping mechanisms, equipping patients with practical tools to manage stressors effectively.
Coordinated care with primary healthcare providers for seamless integration of mental health services into overall patient wellness plans.
Education
Masters of Social Work - Clinical and Advanced Generalist focus
Grand Valley State University
Bachelors of Science - Psychology
Central Michigan University
Skills
Effective and compassionate leader
Autonomous, self-motivated and independent
Able to create rapport even in very difficult circumstances
Organized with documentation, and responsibilities
Dedicated to client care and clinical excellence
Enjoy and excel working and collaborating with a multidisciplinary team
Experienced crisis evaluator
Knowledge and experience in doing comprehensive intake assessments, crisis and suicide evaluations and person-centered treatment
Builds strong teams with positive team environments and culture
Trained in multiple evidenced based practices
Interacts and collaborates professionally with community partners
Trained in Dialectical Behavioral Therapy for Adolescent's
Employer
Northern Lakes Community Mental Health
Personal Information
Title: LMSW Child and Family Operations Manager
Timeline
Child and Family Operations Manager
Northern Lakes Community Mental Health
11.2019 - Current
Crisis Services Team – FAST clinician
Norther lakes Community Mental Health
09.2018 - 11.2019
Clinical Therapist
Pine Rest TC Clinic
01.2006 - 09.2018
Masters of Social Work - Clinical and Advanced Generalist focus
Grand Valley State University
Bachelors of Science - Psychology
Central Michigan University
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