Erika Song

Work History

JustSuperHuman

Colorado Springs, CO

04.2022 - Current

Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
Prepared briefs for projects and presented design ideas
Used Adobe Suite to create images and layouts for multiple projects.
Managed design conceptualization and customer feedback.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Uber Technologies, Corporate Office

Phoenix, AZ

02.2019 - 04.2022

Managed and completed over 2,000 caseloads consisting of urgent and critical safety related incidents
Performed thorough investigations using analysis of various tools, sources, & data (ex: Salesforce, Zen Desk, Voyager)
Conducted investigative interviews and gathered statements from all relevant parties to secure case details ensuring appropriate follow up regarding company policy and workflow
Prepared case briefs to key stakeholders to collaborate and resolve one off circumstances that implemented new policies for the Trust & Safety investigations team
Supported multiple projects with cross functioning departments to help enhance customer support

Seamus McCaffery's Irish Pub And Restaurant

Phoenix, AZ

08.2017 - 02.2019

Cultivated warm relationships with regular customers.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
Quickly and clearly communicated over 50 dining orders daily to kitchen staff, directing attention to special requests or dietary restrictions

Law Oﬃce of Jillian N. Kong

Phoenix, AZ

02.2017 - 03.2018

Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Conducted and translated over 100 client intake interviews to determine client service need and eligibility.
Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
Met with clients to gather information, prepare documentation and determine necessary actions.
Contributed to client case file preparation and verified inclusion of required documentation.

Law Oﬃce Of Jillian N. Kong Sivert

Phoenix, AZ

11.2015 - 02.2017

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Received, screened and routed incoming calls.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Handled payment and bill processing, change giving and payment collecting for guests.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Answered multi-line phone system and greeted callers enthusiastically.