Erika Soto
Fort Worth,TX
Summary
Detail-oriented Assistant Manager offers more than a year progressive record of accomplishment in leadership roles, problem solver, customer service skills, and juggling multiple priorities to keep company running smoothly. Excellent relationship-building, multitasking and decision-making skills. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager/Trainer
Two Maids & A Mop Franchising
Burleson, TX
09.2023 - Current
- Supervised the cleaning staff, providing guidance and direction to ensure adherence to safety protocols and regulations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in the hiring and training of new cleaners.
- Supervised, monitored and evaluated the performance of cleaning staff.
- Maintained records of supplies and equipment used by cleaners.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Conducted regular inspections to ensure that work was completed according to standards.
- Resolved conflicts between team members in a timely manner.
- Organized meetings with cleaners to discuss progress, problems, and solutions.
- Kept track of inventory levels and ordered additional supplies when needed.
- Performed routine maintenance checks on all equipment used by cleaners.
Lead Delivery Driver
GNCT transportation DSP
Mansfield, TX
11.2020 - 09.2022
- Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Provided support to drivers during their route if needed.
- Monitored driver progress throughout the day, providing updates as needed.
Bartender/Banquet Server
Colonial Country Club
Fort Worth, TX
02.2013 - 12.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed regular bar inventories and daily requisition sheets.
- Assisted in setting up banquet tables, arranging chairs, and placing tableware.
- Set up buffet stations with necessary equipment such as chafing dishes and other utensils.
- Maintained cleanliness of work area, including tables, chairs, floors.
- Assisted in the breakdown of banquet tables at the end of event.
- Transported trays from kitchen to dining room areas quickly and safely.
- Cleared away dirty dishes between courses and after meals had been served.
Server
IHOP
Fort Worth, TX
04.2010 - 10.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Customer Service
- Adaptive team player
- Multi-Task Management
- Critical Thinking
- Customer consulting
- Microsoft Excel
- Microsoft PowerPoint
- Bar service preparation
- Inventory
- Conflict Resolution
- Problem-solving abilities
- Stock management
- Client Relations
- Team Development
- CRM Software
- Payment Processing
- Food Service
- New Hire Training
- Employee Relations
- Training Coordination
- Maintaining confidentiality
- Employee communication
- Call handling
Languages
Spanish
Native/ Bilingual
Certification
- Certified Dog Trainer CPDT-KA
Timeline
Assistant Manager/Trainer
Two Maids & A Mop Franchising
09.2023 - Current
Lead Delivery Driver
GNCT transportation DSP
11.2020 - 09.2022
Bartender/Banquet Server
Colonial Country Club
02.2013 - 12.2020
Server
IHOP
04.2010 - 10.2012
Some College (No Degree) -
Tarrant County College District
- Certified Dog Trainer CPDT-KA
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