Proven leader in the hospitality sector, excelling in vendor relationship and inventory management at Hitching Post Saloon. Demonstrated expertise in mixology and a track record of enhancing customer service through effective staff training. Achieved significant improvements in operational efficiency and regulatory compliance, fostering a customer-centric environment and driving business success.
Hi, I’m
ERIKA SPIVEY
Personal Assistant
Bisbee,AZ
Summary
Overview
14
years of professional experience
1
Certification
Work History
Hitching Post Saloon
Bar Manager
01.2015 - 08.2024
Job overview
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Turquoise Valley Golf & RV Park
Server
10.2016 - 12.2017
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Santiagos
Prep Cook
06.2013 - 03.2015
Job overview
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Trained and assisted new kitchen staff members.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Plaza Liquor
Customer Service Cashier
02.2011 - 06.2013
Job overview
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Cochise CollegeDouglas, AZ
In Progress from General Studies
University Overview
Skills
- Foodservice management
- Vendor Relationship Management
- Inventory Management
- Regulatory Compliance
- Staff Training
- Event Coordination
- Inventory Control
- Mixology expertise
Certification
Title IV Basic & Management Liquor law training certificates
Timeline
Server
Turquoise Valley Golf & RV Park
10.2016 - 12.2017
Bar Manager
Hitching Post Saloon
01.2015 - 08.2024
Prep Cook
Santiagos
06.2013 - 03.2015
Customer Service Cashier
Plaza Liquor
02.2011 - 06.2013
Cochise College
In Progress from General Studies
Title IV Basic & Management Liquor law training certificates
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