Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Erika Steiner

Summary

As an ambitious and dynamic professional, I am propelled by an unyielding dedication to excellence and a tireless pursuit of surpassing expectations. With an innate ability to craft extraordinary experiences and an unwavering passion for delivering unparalleled results, my goal is to leave an indelible mark on every endeavor. Armed with exceptional customer service skills and a proven track record of making a lasting impression, I am a transformative force ready to redefine success in any professional domain making me an invaluable asset poised to excel in any team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager

Superior Designs
02.2023 - Current
  • Led and managed construction projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
  • Collaborated with cross-functional teams, including architects, engineers, and contractors, to achieve project goals.
  • Developed project plans, budgets, and schedules, and monitored progress, making adjustments as necessary.
  • Ensured compliance with safety regulations and quality control protocols, resulting in zero safety incidents on projects under my supervision.
  • Conducted regular site inspections, resolved issues promptly, and communicated progress to stakeholders.
  • Managed client relationships, addressing concerns, and ensuring satisfaction throughout the project lifecycle.

Lead Housekeeper

LaniPapa
05.2016 - 02.2023
  • Led comprehensive housekeeping operations, assuming the primary role in maintaining cleanliness for vacation rental properties.
  • Ensured meticulous standards across all areas, including bedrooms, bathrooms, kitchens, and communal spaces
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Orchestrated seamless turnover services, guaranteeing each property surpassed guest expectations.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Personally managed bed linens to uphold the highest hotel standards and consistently replenished essential supplies for an inviting environment.
  • Initiated and executed strategic deep cleaning initiatives, significantly enhancing the overall presentation of each property.
  • Established and maintained effective collaboration with property managers, optimizing guest turnovers and maintaining exceptional cleanliness standards.
  • Served as the frontline ambassador, embodying professionalism and friendliness in interactions with guests, contributing to a consistently positive guest experience.

Lead Administrator

Island Family Practice and Primary Care
03.2022 - 01.2023
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Demonstrated strong organizational and administrative skills while managing daily operations.
  • Acted as a versatile team member, filling in wherever needed to support efficient clinic operations.
  • Ensured smooth patient flow and enhanced the overall patient experience.
  • Collaborated with healthcare professionals to maintain a high standard of care.
  • Handled administrative tasks, including scheduling, billing, and record keeping.

Lead Server/Server Floor Manager

North Side Grill
10.2019 - 04.2022
  • Supervised and guided the front-of-house staff, including servers and hosts/hostesses, to ensure efficient and exceptional customer service.
  • Managed the dining room floor, seating guests, and overseeing table assignments to optimize table turnover and guest satisfaction.
  • Demonstrated in-depth knowledge of the menu and daily specials, providing detailed descriptions and recommendations to customers.
  • Monitored server performance, providing coaching and feedback to improve service quality and sales.
  • Assisted in training new servers, ensuring they understood the restaurant's policies and standards.
  • Resolved guest complaints and concerns professionally and promptly, ensuring guest satisfaction.
  • Coordinated special events and large reservations, ensuring smooth execution.
  • Conducted pre-shift meetings to communicate daily specials, events, and any specific service expectations.
  • Managed reservations and waiting lists, optimizing seating arrangements during peak hours.
  • Oversaw closing procedures, ensuring cleanliness and organization of the dining area for the next shift.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.

Fine Dining Server

Merriman's Honolulu
02.2018 - 10.2019
  • Provided exceptional fine dining service to guests, ensuring a memorable and upscale experience.
  • Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Set elegant table settings and maintained impeccable attention to detail in table presentation.
  • Executed proper fine dining service techniques, including tableside preparations and flambé presentations.
  • Collaborated closely with the kitchen and sommelier to ensure accurate order execution and wine pairing.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Assisted with the coordination of private events and special occasions, ensuring a flawless experience.
  • Maintained a polished and professional appearance in adherence to fine dining standards.

Server

Dukes' Kauai
04.2014 - 02.2018
  • Managed a high-volume section, handling customer orders with precision and efficiency.
  • Received consistent positive feedback from guests for outstanding service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked effectively in a team environment to maintain a smooth dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new servers and contributed to improving service standards.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Bouchons Restaurant
02.2012 - 04.2013
  • Demonstrated exceptional knowledge of French cuisine and wine selections.
  • Provided a warm and welcoming atmosphere for guests, ensuring their comfort.
  • Contributed to maintaining a high level of cleanliness and organization in the restaurant.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.

Server

The Hanalei Dolphin
03.2008 - 03.2012
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a positive attitude and handled guest complaints and concerns professionally.
  • Collaborated with the kitchen to ensure the timely delivery of orders.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

The Bikini Room
01.2006 - 03.2008
  • Greeted and engaged with customers, providing friendly and professional assistance
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Identified upselling and cross-selling opportunities to enhance the customer's shopping experience.
  • Operated cash registers and POS systems with accuracy and efficiency, handling transactions.
  • Monitored and maintained inventory levels, ensuring products were well-stocked.
  • Assisted in creating visually appealing product displays and maintaining store organization.
  • Adhered to company policies, procedures, and safety guidelines to ensure a smooth sales operation.
  • Implemented loss prevention measures to protect merchandise and minimize theft.

Education

Associate Degree in Nursing - Nursing

Kauai Community College
Lihue, HI
05.2016

Skills

  • Exceptional prowess in delivering top-tier customer service
  • Impeccable organizational wizardry
  • Persuasive and articulate communication finesse
  • Dynamic Leadership Trailblazer
  • Results Catalyst and Adaptable Innovator
  • Expertise in intricate problem-solving
  • Resilient Under Pressure Champion
  • Precision-Driven Excellence
  • Meticulous and thorough record keeping and documentation virtuoso
  • Mastery of administrative intricacies

Certification

  • Safe Quality Food (SQF) Certification, Recognized as a Center of Excellence and licensed training center by the Safe Quality Food Institute (SQFI)., Eurofins Training Solutions - [May 2018]
  • Advanced HACCP (Hazard Analysis and Critical Control Points) Training, Eurofins Training Solutions - [October 2018]

References

Available upon request

Timeline

Project Manager

Superior Designs
02.2023 - Current

Lead Administrator

Island Family Practice and Primary Care
03.2022 - 01.2023

Lead Server/Server Floor Manager

North Side Grill
10.2019 - 04.2022

Fine Dining Server

Merriman's Honolulu
02.2018 - 10.2019

Lead Housekeeper

LaniPapa
05.2016 - 02.2023

Server

Dukes' Kauai
04.2014 - 02.2018

Server

Bouchons Restaurant
02.2012 - 04.2013

Server

The Hanalei Dolphin
03.2008 - 03.2012

Sales Associate

The Bikini Room
01.2006 - 03.2008

Associate Degree in Nursing - Nursing

Kauai Community College

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Erika Steiner