Summary
Overview
Work History
Education
Skills
Certification in Job Readiness
Timeline
Generic

Erika Stewart-Burks

Chicago Heights,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Shift Lead/Manager on Duty

Walgreens Boots Alliance
09.2011 - Current
  • Cooperated with 30+ coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Resolved customer complaints promptly, maintaining high level of customer satisfaction and brand reputation.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Trained and mentored new employees to maximize team performance.
  • Coordinated project workflows for departments.
  • Oversaw loading and unloading of packages in warehouse.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept accurate and detailed records of personnel progress and productivity.

Box Office Representative/Usher

Hard Rock Casino
03.2022 - 03.2024
  • Expedited wait times during peak periods by processing transactions quickly while maintaining accuracy.
  • Utilized computer software systems for ticketing processes, maintaining proficiency in relevant technology platforms.
  • Developed strong knowledge of venue layout, pricing structures, and event schedules for optimal customer assistance.
  • Provided exceptional service to patrons with disabilities or special needs, fostering inclusive atmosphere for all guests.
  • Contributed to positive work environment through effective communication with 25 team members and 4 supervisors.
  • Assisted training new employees (2-4 weekly) on best practices for box office operations, serving as knowledgeable mentor.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.

Education

Some College (No Degree) - Medical Billing And Coding

Everest University Online
Brandon, FL

Skills

  • Team development
  • Inventory management
  • Opening and closing procedures
  • Training and mentoring
  • Productivity improvement specialist
  • Workforce training
  • Performance reporting
  • Microsoft Office

Certification in Job Readiness

The Job Readiness course was one that I opted into after completing my GED. The course consisted of training in skills such as, resume building, corrective writing and the know how in applying for and obtaining a worthy position in the workforce.

Timeline

Box Office Representative/Usher

Hard Rock Casino
03.2022 - 03.2024

Shift Lead/Manager on Duty

Walgreens Boots Alliance
09.2011 - Current

Some College (No Degree) - Medical Billing And Coding

Everest University Online

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Erika Stewart-Burks