ERIKA STROUD
Summary
Driven public safety professional with over 11 years of experience in 911. Dedicated to the improvement and innovation of communications related procedures, programs and technologies to better serve the public interest, as well as the dispatch personnel and field responders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Training Coordinator
Brazoria County Sheriff's Office
02.2024 - Current
- Assisting in the directing, managing, and administering of the day-to-day operations of the communications center in the absence of the Communications Director
- Developing processes and procedures to guide the daily operations of the Communications Center.
- Creating and rebuilding the Communications Training Program and Training Manual
- Terminal Agency Coordinator
- Providing guidance and expertise about the telephone, radio, CAD system and NLETS/TLETS
- Developing impactful and strategic partnerships with other county departments and surrounding agencies
Communications Shift Supervisor
Sugar Land Public Safety Dispatch
04.2019 - 02.2024
- Supervises, counsels, and supports members of the Public Safety Dispatch division by conducting one on one discussions, recommending problem solving strategies and encouraging team work
- Performing various administrative duties as it pertains to Public Safety Dispatch, including taking part in new software and policy discussions between Police, Fire, EMS and Dispatch
- Managing multiple projects and assignments integral to the function of public safety while maintaining exceptional customer service to co-workers and citizens
- Training and directing new and seasoned dispatch employees
Dispatcher I, Trainer, Dispatcher II
Sugar Land Public Safety Dispatch
12.2012 - 04.2019
- Training and directing new employees in a classroom setting as well as with on the job training in order to successfully complete the training program and be an integral part of the dispatch team
- Assisted in the rework and integration of the dispatch training program and training manual
- Maintaining a high knowledge in all computer and radio systems and databases
- Operated a radio to include monitoring all radio traffic, maintaining unit activity statuses, dispatching appropriate units to calls, and communicating key information over law enforcement and emergency services radio channels.
- Operated the Computer Aided Dispatch system.
- Carried out multiple tasks simultaneously to include listening and interpreting radio traffic while answering multiple phone calls and taking appropriate action.
- Performed telephone communications to include taking appropriate action when presented with a routine call or a stressful life or death situation, transferring calls to appropriate department or agency, maintaining conversation with caller to obtain and verify pertinent information, and comforting the caller until assistance arrived.
Education
Bachelor of Arts -
McNeese State University
Lake Charles, LA12.2010
Skills
- Critical Incident and Stress Management
- Peer Support
- Policy development and innovation
- Multi-tasking and Prioritizing
- Project implementation and management
- Public speaking
- Staff management and development
- Training
- Verbal and written communication
- Attention to detail
Accomplishments
- APCO Texas Trainer of the Year, 2019
- NENA Texas Training Professional of the Year, 2019
- Sugar Land Dispatch Employee of the Year, 2019
- City of Sugar Land Champion Employee, 2018 & 2015
Certification
- TCIC/TLETS Associate Trainer
- TCIC/TLETS Terminal Agency Coordinator
- Master Telecommunications License
- Background Investigator
- Tactical Dispatcher
- TCOLE Basic Instructor
- Currently working towards Law Enforcement Command Officer Certification through Texas Police Chiefs Association
- Advanced Communications Training Officer
Timeline
Communications Training Coordinator
Brazoria County Sheriff's Office
02.2024 - Current
Communications Shift Supervisor
Sugar Land Public Safety Dispatch
04.2019 - 02.2024
Dispatcher I, Trainer, Dispatcher II
Sugar Land Public Safety Dispatch
12.2012 - 04.2019
Bachelor of Arts -
McNeese State University
- TCIC/TLETS Associate Trainer
- TCIC/TLETS Terminal Agency Coordinator
- Master Telecommunications License
- Background Investigator
- Tactical Dispatcher
- TCOLE Basic Instructor
- Currently working towards Law Enforcement Command Officer Certification through Texas Police Chiefs Association
- Advanced Communications Training Officer
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