Erika Toney
Atlanta,GA
Summary
Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Woodruff Arts Center
Atlanta, GA
08.2023 - Current
- Directed daily operations for major arts institution, integrating programming, facilities, and guest services.
- Managed budgets and vendor contracts to enhance operational efficiency and reduce event turnaround time by 20%.
- Led cross-department teams to ensure flawless execution of events across production, front-of-house, and logistics.
- Spearheaded maintenance and safety procedures to uphold compliance in high-traffic public spaces.
Production Manager
Lala Productions
, GA
01.2018 - Current
- Oversaw planning and execution for national-scale productions, managing crew logistics, budgets, and creative assets
- Partnered with producers and stakeholders to deliver content grids, timelines, and operational workflows
- Directed on-site production efforts for touring shows and events, ensuring timely delivery and smooth execution
- Streamlined communication between departments, improving project timelines and budget accuracy
- Oversaw daily production operations to ensure efficient workflow and quality standards.
Production Manager
ET Productions LLC
Atlanta, GA
01.2015 - Current
- Directed creative and technical teams for multimedia productions and immersive live events.
- Managed team of technicians, providing training and support for skill development.
- Oversaw daily production operations to ensure efficient workflow and quality standards.
- Coordinated schedules to align production timelines with project deadlines.
- Implemented safety protocols to maintain a secure working environment for staff.
- Developed strategic plans and schedules to align with client expectations and creative goals.
Tour Representative
Live Nation Worldwide Inc.
Atlanta, GA
03.2021 - 06.2023
- Managed touring operations across multiple venues, coordinating artist needs, logistics, and show advancement
- Served as on-the-ground liaison between artist teams and venue management, resolving real-time issues efficiently
- Delivered reporting on performance metrics, financials, and customer feedback to senior leadership
- Managed customer inquiries and resolved issues during live events.
- Assisted with ticket sales and distribution for concerts and festivals.
- Coordinated travel logistics for artists and crew across multiple events.
Master Control Operator
Encompass Digital Media
Atlanta, GA
01.2021 - 12.2022
- Maintained broadcast quality and compliance, troubleshooting system issues to minimize on-air disruptions
- Conducted quality control checks on live content and commercial transmission during high-stakes broadcast events
- Operated broadcast equipment for live television and pre-recorded programming.
- Monitored signal quality and ensured compliance with broadcast standards.
- Coordinated with production teams to manage on-air transitions and timing.
Concert Manager / Jr. Talent Buyer
City Winery
Atlanta, GA
04.2018 - 12.2022
- Acted as venue lead for over 300 live concerts annually, managing artist settlements, hospitality, and staffing
- Negotiated contracts and coordinated event logistics with agents, tour managers, and production teams
- Trained ushers and front-of-house staff to deliver premium guest experiences
- Led programming alignment and helped develop marketing initiatives to support attendance growth
- Managed staff schedules and ensured adequate coverage during peak hours.
- Coordinated wine production processes and maintained quality control standards.
Education
B.A. - Mass Communication and Journalism
University of West Georgia
Carrollton, GASkills
- General Management
- Staff Supervision
- Department Oversight
- Strategic Planning
- Crisis Management
- Touring Logistics
- Venue Management
- Talent Buying
- Live Show Execution
- Experiential Art & Installations
- Budget Management
- P&L Oversight
- Vendor Coordination
- Inventory Control
- Contract Negotiation
- Artist Relations
- Crew Management
- Guest Experience
- Scheduling
- Internal Communications
Affiliations
Alpha Kappa Psi, Business Fraternity
Key Competencies
General Management, Staff Supervision, Department Oversight, Strategic Planning, Crisis Management, Touring Logistics, Venue Management, Talent Buying, Live Show Execution, Experiential Art & Installations, Budget Management, P&L Oversight, Vendor Coordination, Inventory Control, Contract Negotiation, Artist Relations, Crew Management, Guest Experience, Scheduling, Internal Communications
Timeline
Senior Operations Manager
Woodruff Arts Center
08.2023 - Current
Tour Representative
Live Nation Worldwide Inc.
03.2021 - 06.2023
Master Control Operator
Encompass Digital Media
01.2021 - 12.2022
Concert Manager / Jr. Talent Buyer
City Winery
04.2018 - 12.2022
Production Manager
Lala Productions
01.2018 - Current
Production Manager
ET Productions LLC
01.2015 - Current
B.A. - Mass Communication and Journalism
University of West Georgia
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