Erika Terziu
Robbins,NC
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
10
10
years of professional experience
Work History
Community Manager
Pinewild Property Owners Association CAS, Inc
2022.03 - Current
- Report to the President and the Board of Directors, coordinating and administering the Association as per governing documents
- Develop operating policies and procedures, leading department managers in work execution, team building, goal setting, employee development, and annual merit reviews
- Implement and monitor the operating budget, ensuring quality levels and standards in services and facilities
- Administer general policies established by the Board of Directors, directing their execution
- Respond promptly to communications and directives from the Board of Directors
- Schedule, supervise, and direct the work of all employees in collaboration with department managers
- Oversee contracts and contractors’ work for Board-authorized projects, repairs, and maintenance
- Develop, maintain, and administer a sound organizational plan, initiating and evaluating improvements as necessary
- Ensure compliance with all Covenants, Conditions, Restrictions, Bylaws, Architectural Review Board Policies and Procedures, Rules and Regulations, and other governance by all members, renters, guests, visitors, and outside contractors
- Assure the Association operates in accordance with all applicable local, state, and federal laws and filing requirements
- Organize, maintain, and protect all current and historical Association documents, files, and records per federal and state records retention guidelines
- Promote the safety of all employees, property owners, and visitors
- Coordinate with CAS regarding the hiring, prescribing duties, supervising, and terminating employment of all Association employees in conjunction with department heads
- Initiate and monitor policies relating to personnel actions, training, and professional development programs
- Review staff performance regularly, at least annually
- Create and maintain a compensation structure for all Association personnel within budget limits
- Advise the Board on appointing or changing department managers
- Coordinate the development of annual operating and capital budgets with the Treasurer of the Board of Directors and other applicable accounting staff
- Analyze monthly and other operational financial statements, review cash and investments with CAS accounting staff, establish controls to safeguard funds, and take effective corrective action as required
- Negotiate and execute contracts on behalf of the Association, maintaining a complete accounting of all purchases and contracts
- Establish and monitor compliance with purchasing policies and procedures
- Conduct regular inspections to ensure facilities remain in compliance with sound risk management and community quality standards
- Oversee the care and maintenance of all Association physical assets and facilities, including negotiations on the sale and acquisition of Association assets
- Ensure timely filing of mandated reports and forms as required by law.
Assistant Community Manager
Seven Lakes Landowners Association CAS, Inc
2017.12 - 2022.03
- Prepared requests for proposals and presented bids in an easy-to-read spreadsheet reflecting apples-to-apples comparisons
- Performed monthly or bi-monthly inspections and produced reports of the findings
- Produced a monthly action list and processed invoices
- Performed quality control of vendor performance
- Worked closely with the Board of Directors and committee members
- Ensured understanding and compliance with Association governing documents
- Managed people and handled multiple tasks efficiently
- Prepared and presented budgets
- Conducted routine architectural knowledge and inspections
- Attended and coordinated regular board meetings
- Managed service bids and supervised contractors.
Group Billing Coordinator
Pinehurst Resort
2016.09 - 2017.12
- Collaborated with finance and sales professionals to maintain accounts receivable
- Compiled and processed information such as prices, discounts, and shipping rates
- Ensured customers were billed correctly for services offered
- Issued invoices and distributed them electronically or by mail
- Communicated with customers to answer questions and resolve disagreements
- Requested payment of pending debts in a firm yet considerate manner
- Negotiated payment arrangements when needed
- Kept accurate records of customer information and received payments
- Prepared and submitted statements.
Social Sales Coordinator
Pinehurst Resort
2015.03 - 2016.09
- Coordinated the sales team by managing schedules, filing important documents, and communicating relevant information
- Ensured the adequacy of sales-related equipment or material
- Responded to complaints from customers and provided after-sales support when requested
- Stored and sorted financial and non-financial data in electronic form and presented reports
- Handled the processing of all orders with accuracy and timeliness
- Informed clients of unforeseen delays or problems
- Monitored the team’s progress, identified shortcomings, and proposed improvements
- Assisted in the preparation and organization of promotional material or events
- Ensured adherence to laws and policies.
Marketing
PDQ
2014.08 - 2012.01
- Tracked product line sales and costs by analyzing and entering sales, expenses, and new business data
- Prepared marketing reports by collecting, analyzing, and summarizing sales data
- Kept promotional materials ready by coordinating requirements with the graphics department, inventorying stock, placing orders, and verifying receipts
- Supported sales staff by providing sales data, market trends, forecasts, account analyses, and new product information; relaying customer service requests
- Researched competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintained research databases
- Planned meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
Education
Bachelor of Science (B.Sc.) in Business Administration and Marketing -
Methodist University
Fayetteville, North Carolina05.2015
Skills
- Leadership and Team Management
- Budgeting and Financial Management
- Contract Management
- Compliance and Governance
- Customer Service
- Organizational Skills
- Marketing and Sales Support
- Communication
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Employee Performance Management
- Financial budgeting and reporting
- Property Management
- Staff Training
- Proficient in [Software]
- Vendor Management
- Customer Relationship Management
- CRM Software
- Employee Recruitment
- Calendar Management
- Database Management
- Payment Processing
Affiliations
- American Marketing Association
- Methodist University Enactus
Volunteer Experience
Operation Enduring Warrior (OEW) Ambassador, 09/01/11, Present
References
- Jeanette Mendence, (910) 315-8156, Jeanette@casnc.com
- Mara Baker, (910) 705-5423, mbaker@methodist.edu
- Ester Covia, (910) 476-2054, esterc@gmail.com
Timeline
Community Manager
Pinewild Property Owners Association CAS, Inc
2022.03 - Current
Assistant Community Manager
Seven Lakes Landowners Association CAS, Inc
2017.12 - 2022.03
Group Billing Coordinator
Pinehurst Resort
2016.09 - 2017.12
Social Sales Coordinator
Pinehurst Resort
2015.03 - 2016.09
Marketing
PDQ
2014.08 - 2012.01
Bachelor of Science (B.Sc.) in Business Administration and Marketing -
Methodist University
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