Dedicated Human and Social Services professional with history of meeting organization goals utilizing consistent and organized practices. Skilled in working under pressure, learning quickly and adapting to new situations and challenges to best enhance the organization's goals and practices.
Hi, I’m
Erika Thomas
Moreno Valley,CA
Summary
Overview
15
years of professional experience
Work History
County Of Riverside
Social Services Practitioner III
01.2016 - 12.2022
Job overview
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Manage Caseload of 680+ per year.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Pursued leads, complaints and referrals to determine occurrence of neglect and abuse.
- Presented clinical and medical documentation and observations to interdisciplinary team.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
County Of Riverside
Medi-Cal Eligibility Technician II
08.2013 - 01.2016
Job overview
- Educated patients on eligibility for Medi-Cal Program and affordability options by offering insightful information.
- Managed Caseload of 600+ Medi-Cal Cases Per Year.
- Documented all communication with applicants and inputted information into system using C-IV and CMIPSII.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Continental Currency Services Inc.
Human Resources Business Partner
07.2010 - 08.2013
Job overview
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Hollywood Video
Assistant Store Manager
02.2008 - 08.2010
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for 15+ employees.
Education
Brandman UniversityIrvine, CA
Bachelor of Arts from Social Sciences
09.2015
University Overview
Skills
- Supportive Counseling
- Case Planning and Management
- Client/Patient Care Plans
- Confidential Case Documentation
- Child/Elderly Abuse and Neglect Identification
- Crisis Situations
- Social Work Processes
- HR Support
- Policy Improvement Recommendations
- Administering Disciplinary Procedures
- Hiring and Firing
- Onboarding, Training and Development
Timeline
Social Services Practitioner III
County Of Riverside
01.2016 - 12.2022
Medi-Cal Eligibility Technician II
County Of Riverside
08.2013 - 01.2016
Human Resources Business Partner
Continental Currency Services Inc.
07.2010 - 08.2013
Assistant Store Manager
Hollywood Video
02.2008 - 08.2010
Brandman University
Bachelor of Arts from Social Sciences
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