Summary
Overview
Work History
Education
Skills
Training
Timeline
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Erika Thomas

Sunnyvale,CA

Summary

Committed leader eager to support and grow Avenidas programs. Skilled in strategic planning, problem-solving, and communication with excellent understanding of senior services, project management and team leadership.

Overview

11
11
years of professional experience

Work History

Director, Avenidas Village

Avenidas
06.2018 - Current
  • Manage all aspects of 'aging in place' membership program for 300+ seniors: program administration and design, budgeting, reporting, hiring & management of full- and part-time staff
  • Collaborate with Advisory Board and Executive Team to evaluate existing programs and implement improvements
  • Coordinate outreach & fundraising efforts with agency marketing & development and Village Marketing Committee
  • Implemented new website with member portal for improved member communication and support
  • Working with Advisory Board, increased membership by 35% from 2019-2024

Transportation Program Manager

Avenidas
08.2017 - 06.2018
  • Manage Door to Door transportation service: daily scheduling, managing/supporting volunteers & paid driver, provide direct service, billing/invoices/financial, Lyft concierge, data tracking, problem solving
  • Plan and implement transportation training workshops for seniors: How to use the Lyft App, VTA Public Transportation for Seniors
  • Streamline/improve systems and processes including expansion of Door to Door service adding Lyft for longer range rides and reducing program costs through new fee schedule and special service options
  • Clients reported increased satisfaction with service in the first 6 months.

Program Manager I & II

Hope Rehabilitation Services, Inc.
01.2013 - 06.2017
  • Program Manager I (2013-2016): Administrator of Licensed Day Program for seniors with developmental disability/cognitive impairment; ensure compliance with Title 22 regulations for Community Care Licensing
  • Manage Senior Nutrition Program on site, maintain site in compliance
  • Conduct assessments, develop client-centered service plans; support families and caregivers to ensure highest quality service and client satisfaction
  • Supervise 13 direct care staff: improved employee engagement by 25% in one year
  • Program Manager II (2016-2017): Manage multifaceted community-based employment day program serving over 120 clients; partner with local businesses to develop group work placements for clients in community settings
  • Partner with Regional Center for program referrals; conduct intake interviews/assessments; collaborate with social workers, staff, participants and their support teams to ensure person-centered outcomes
  • Case management to identify participants' needs and support their goals, oversee all documentation, progress notes, incident reports and follow-up
  • Recruit, hire, train and supervise 16 direct support staff and 5 program coordinators; communicate agency vision and program goals; support staff to work independently and utilize their strengths
  • Manage program budgets; financial reporting and tracking; collaborate with agency planning team to develop and meet program and participant objectives.

Education

Master of Arts - English Literature

University of California, Irvine
Irvine, CA

Bachelor of Arts - English Literature

Occidental College
Los Angeles, CA

Skills

  • Program Management
  • Budgeting and Financial Management
  • Staff Management
  • Client Services
  • Relationship Building
  • Analytical and Critical Thinker
  • Process Improvements
  • Change Management

Training

  • Certificate: Alzheimers Association essentiALZ & essentiALZ+
  • Certificate: Supported Employment Web-Based Certification (35 hours) - Virginia Commonwealth University Rehabilitation Research & Training Center
  • Activity Director Certification, Chabot College, Hayward, CA
  • MCC Mediation and Conflict Transformation Training, Philadelphia, PA

Timeline

Director, Avenidas Village

Avenidas
06.2018 - Current

Transportation Program Manager

Avenidas
08.2017 - 06.2018

Program Manager I & II

Hope Rehabilitation Services, Inc.
01.2013 - 06.2017

Master of Arts - English Literature

University of California, Irvine

Bachelor of Arts - English Literature

Occidental College

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