Erika Thompson
Houston,TX
Summary
A results-driven professional with extensive experience in strategic financial management, including accounts payable, billing, cashier duties, warranty claims, and consulting services. Seeking to contribute effectively to the finance and operations of a dynamic organization.
Overview
8
8
years of professional experience
Work History
Director of Financial Operations
Advanced Waste Solutions/ Equipment
06.2023 - Current
- Directed intricate financial operations encompassing accounts payable and billing functions, ensuring adherence to regulatory standards
- Cultivated robust vendor relationships, negotiating contracts and swiftly resolving payment discrepancies
- Initiated cost-saving initiatives, achieving substantial operational expense reductions of 33%
- Produced incisive financial forecasts and analyses, furnishing actionable insights to executive leadership.
- Created and managed financial models to evaluate corporate investments and acquisitions
Senior Financial Operations Manager
Star Lincoln
01.2021 - 06.2023
- Orchestrated comprehensive accounts payable, billing, cashier, and warranty claim processes with a focus on precision and timeliness
- Engineered streamlined billing procedures, reducing processing time by 26%
- Oversaw cashier responsibilities, ensuring meticulous processing of payments and maintaining impeccable cash management
- Managed and resolved multiple warranty claims monthly, bolstering customer satisfaction and operational efficiency.
Financial Operations Specialist
Make IT Happen Counseling & Consulting
03.2018 - 01.2022
- Spearheaded accounts payable operations for consulting services, ensuring punctual and accurate vendor payments
- Drove invoicing strategies, generating and tracking client invoices for consulting projects
- Championed billing process enhancements, slashing cycle times by 36% through strategic optimizations
- Proactively addressed billing discrepancies and client inquiries, fortifying client relations and service delivery.
Personal Advisor/ Operations Support Generalist
Community Choice Credit Union
03.2016 - 01.2018
- processed, balanced, and maintained filing/imaging of transit checks.
- conducted quality control for new and existing accounts to ensure accurate, compliant records.
- tracked courier routes for various branches/departments to provide timely support.
- assisted in vault balancing and atm drops across 7 branches, managing reports and filing.
Education
Bachelor of Business Administration -
Wayne State University
01.2017
Skills
- Strategic Financial Management
- Accounts Payable and Receivable Oversight
- Advanced Billing Systems Implementation and Optimization
- Team Leadership and Development
- Financial Analysis and Reporting Expertise
- Vendor Management and Contract Negotiation
- Regulatory Compliance Assurance
- Process Improvement and Automation Strategies
- Strong Communication and Interpersonal Skills
References
Available upon request
Timeline
Director of Financial Operations
Advanced Waste Solutions/ Equipment
06.2023 - Current
Senior Financial Operations Manager
Star Lincoln
01.2021 - 06.2023
Financial Operations Specialist
Make IT Happen Counseling & Consulting
03.2018 - 01.2022
Personal Advisor/ Operations Support Generalist
Community Choice Credit Union
03.2016 - 01.2018
Bachelor of Business Administration -
Wayne State University
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