Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erika Torres

San Angelo,TX

Summary

Proven leader in operations management at FedEx, adept in enhancing team productivity and customer satisfaction through effective coaching and quality assurance. Excelled in performance monitoring and staff scheduling, achieving significant reductions in employee turnover and package handling errors. Demonstrates expertise in operations management and a commitment to excellence in all facets of performance and quality control.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Supervisor

FedEx
01.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflow of packages and timely completion of tasks for the preload including timely dispatch for the drivers.
  • Maintained open lines of communication and email reports with upper management and district colleagues to provide daily updates on operational progress and challenges faced during the preload.
  • Conducted regular performance evaluations with the team including package handlers, trainers and operation admins. Identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. Encouraging customer excellence as one of our priorities.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Ensured compliance with safety standards and company policies for our station.
  • Implemented quality of the packages to reduce errors, resulting in increased customer satisfaction.
  • Removed jams and unblocked conveyor system to maintain flow of packages.
  • Looking over and submitting EDP, ensuring our start times and staffing align with our projected volume.


Senior Operations Administrator

FedEx
06.2023 - 01.2024
  • Facilitated compliance reports to maintain updated contact information for clients.
  • Speaking with customers and ensuring package is delivered to the correct address.
  • Optimized the best quality and presentation for customers packages.
  • Evaluated customers checklist and ensuring it is completed with integrity.
  • Engaging with AOs, BCs, drivers on feedback of the quality of packages.
  • Identifying areas of deficiency and performing root-cause analysis to solve problems.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Evaluate and reported on department metrics to upper management.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Package Handler

FedEx
06.2022 - 06.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques, following and placing packages in the correct section ID into the correct van.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and applying the hands to surface method.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working at a fast-paced environment.
  • Used scanner on wrist band of side clip along with the finger piece to ensure scanning of the package was loaded to the correct van. Notifying customer their package is out for delivery.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Education

No Degree - Medical

Howard College
San Angelo, TX

High School Diploma -

Wall High School
Wall, TX
05.2012

Skills

  • Operations Management
  • Performance monitoring
  • Quality Assurance
  • Staff Scheduling
  • Coaching and Mentoring
  • Documentation and Recordkeeping

Accomplishments

Operations Champion in the month of April 2024

Safety Above All Champion for the month of June 2025

Peak All Star F23 and F24

Certification

Certified and graduate in Women's In Leadership

Preload Certification-Bravo Zulu awards in preload metrics

CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

FedEx
01.2024 - Current

Senior Operations Administrator

FedEx
06.2023 - 01.2024

Package Handler

FedEx
06.2022 - 06.2023

No Degree - Medical

Howard College

High School Diploma -

Wall High School

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Erika Torres