Erika Toussaint
Summary
Highly motivated sonographer, I possess hands-on clinical experience complemented by an unwavering commitment to continuous learning. I am exceptionally adaptable to diverse working environments, whether functioning independently or collaboratively within a team. My passion lies in ensuring that patients feel comfortable and at ease, supported by my strong verbal and communication skills.
Completion of ARDMS Sonography Principles & Instrumentation (SPI) – Passed, CPR and First Aid, Proficient in Microsoft Office, Word, Excel, Outlook, PowerPoint, familiar with medical terminology and HIPPA.
Overview
12
12
years of professional experience
Work History
Centene Sunshine Health
10.2022 - 01.2025
- Provided assistance to Medicaid members by explaining benefits, eligibility, and coverage options.
- Processed applications, verified documentation, and ensured compliance with state and federal guidelines.
- Resolved member inquiries and escalated complex issues to appropriate departments.
- Maintained accurate records in confidential databases while meeting quality and productivity standards.
- Collaborated with healthcare providers and case managers to coordinate member care services.
General Security Officer Role
01.2019 - 05.2022
- Monitor and patrol assigned premises to prevent theft, violence, or violations of rules.
- Enforce access control by checking IDs, badges, or visitor passes.
- Observe surveillance systems (CCTV) and report suspicious activity.
- Write detailed daily activity reports and incident reports.
- Respond to alarms and emergencies, including fire, medical, and security threats.
- Escort employees, visitors, or contractors as required.
- Provide excellent customer service while maintaining a secure environment.
- Cooperate with law enforcement and emergency services when necessary.
Comcast
08.2016 - 08.2018
- Handle inbound calls regarding billing statements, payment arrangements, and account discrepancies.
- Explain charges, credits, and service plans to customers in a clear and patient manner.
- Process payments and set up automated billing to ensure timely account maintenance.
- Troubleshoot and resolve billing disputes, escalating when necessary.
- Maintain detailed records of customer interactions and follow up to ensure issue resolution.
Interactive Response Technologies (IRT)
03.2013 - 08.2016
- Assist customers with account management, billing inquiries, and technical troubleshooting.
- Provide high-quality service by resolving customer issues efficiently and professionally.
- Process payments, set up new accounts, and educate customers on products and services.
- Maintain performance metrics for call quality, resolution time, and customer satisfaction.
- Use CRM tools to document interactions and ensure follow-up on unresolved cases.
Education
Associates of Science Degree - Diagnostic Medical Sonography
CAMBRIDGE COLLEGE OF HEALTHCARE & TECHNOLOGY
Miami, FL08.2025
Associate of Arts - Social Work
Miami Dade College
Miami, FL08-2019
High School Diploma -
Barbara Goleman Senior High
Miami, FL06-2012
Skills
- Able to perform quality diagnostic sonographic studies by following established protocols/procedures & physician’s orders to provide quality diagnostic data for interpretation by Radiologist or Cardiologist
- Understanding of physics of ultrasound, interaction with human tissues, image formation and display, Doppler, Color flow, M-mode, 2D scanning and instrumentation
- Able to recognize and demonstrate skills of differentiating normal and abnormal sonographic anatomy
- Able to quickly adapt and execute job responsibilities in a variety of work environments
- Strong interpersonal abilities which include: rapport-building, team cooperation, and outstanding customer service
- Proficient with Microsoft Office, Word Excel, Outlook, PowerPoint
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Excellent communication
- Attention to detail
- Dependable and responsible
- Active listening
CLINICAL EXPERIENCE
- 11/2 years clinical experience to include General Ultrasound, Gynecology, High Risk Obstetrics, Vascular, Echocardiography, Small Parts (Thyroid, Testicular), and limited invasive procedures.
- Assist in preparation of clinical logs and exam reports for doctor review.
- Set up for and assisted with stress test, parenthesis and thoracentesis procedures, as well as Echocardiogram bubble studies.
Clinical Facilities Include:
- Cleveland Clinic
- Akumin Coral Springs
- MyCardiologist Aventura
- West Kendall Baptist Hospital
Equipment Used:
- Philips Epiq 7C
- Vivid T92
- GE LOGIQ S8
- LOGIQ P9
- Canon Apillio8
Languages
English
Full Professional
Creole
Professional Working
Timeline
Centene Sunshine Health
10.2022 - 01.2025
General Security Officer Role
01.2019 - 05.2022
Comcast
08.2016 - 08.2018
Interactive Response Technologies (IRT)
03.2013 - 08.2016
Associates of Science Degree - Diagnostic Medical Sonography
CAMBRIDGE COLLEGE OF HEALTHCARE & TECHNOLOGY
Associate of Arts - Social Work
Miami Dade College
High School Diploma -
Barbara Goleman Senior High
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