Erika Trujillo
Decatur ,TX
Summary
Dynamic professional with a strong background in customer service and administrative support, honed at McDonald’s and Arthritis and Rheumatology Specialists P.A. Proven ability to enhance customer experiences through effective complaint resolution and staff training. Skilled in multitasking and maintaining organized records, ensuring seamless operations and patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Cashier / Food Runner
McDonald’s
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing information on menu items and promotions.
- Handled cash register operations, ensuring accurate cash management throughout shifts.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Participated in training new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionists/ Medical Assistant
Arthritis and Rheumatology Specialists P.A
Fort Worth, TX
2020 - Current
- Managed patient check-ins and appointment scheduling efficiently.
- Responded to patient inquiries, providing accurate information on services and procedures.
- Maintained organized patient records using electronic health record systems.
- Coordinated communication between physicians and patients regarding treatment plans.
- Assisted in billing and insurance verification processes for seamless transactions.
- Improved office workflow by streamlining administrative tasks and reducing wait times.
Education
Associate of Science - Science
Weatherford College
Weatherford, TX05.2020
High School Diploma -
Bridgeport High School
Bridgeport Tx05.2017
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Staff training
Multitasking and organization
Complaint resolution
Dependability and reliability
Languages
Spanish
Limited Working
Timeline
Cashier / Food Runner
McDonald’s
Receptionists/ Medical Assistant
Arthritis and Rheumatology Specialists P.A
2020 - Current
Associate of Science - Science
Weatherford College
High School Diploma -
Bridgeport High School