Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Erika Tucker

Nettleton,MS

Summary

Dependable professional with extensive experience in customer service, retail, and management. Proven skills in multitasking, financial handling, and team support, ensuring operational efficiency. Strong background in relationship building and partnership cultivation, leading to increased profitability. Strategic leader with a focus on network expansion, product introduction, and customer needs assessment to deliver effective solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sale Representative

Holy Smoke
Tupelo, Mississippi
02.2025 - Current
  • Assisted customers with purchases and product inquiries.
  • Maintained inventory organization, and restocked merchandise as needed.
  • Contributed to a positive store environment, and team support.
  • Engaged customers to understand their needs and recommend products.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Handled customer inquiries and resolved issues to ensure a positive experience.
  • Processed sales transactions accurately using point-of-sale systems.

Crew Member

McDonald's
Amory, Mississippi
10.2024 - 07.2025
  • Trained across all workstations, including front counter, drive-thru, and kitchen for operational flexibility.
  • Delivered swift, accurate service to high customer volumes, ensuring efficiency and satisfaction.
  • Handled cash and card transactions with precision, maintaining accuracy and speed.
  • Followed company policies and food safety procedures to uphold standards of quality and cleanliness.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Maintained restaurant area cleanliness by sweeping floors, wiping tables, and emptying trash receptacles.
  • Ensured lobby, front counter, and restrooms remained tidy throughout shifts.
  • Packaged menu items efficiently into bags or trays; organized drink orders into carriers.

Associate

Walmart Neighborhood Market
Tupelo, Mississippi
08.2022 - 07.2024
  • Delivered exceptional customer service while maintaining store standards across multiple roles.
  • Provided staffing support at various locations to enhance operational efficiency.
  • Executed diverse responsibilities as deli worker, stoker, cashier, gas station associate, and personal grocery store associate.
  • Stocked shelves and ensured neat, orderly product displays.
  • Organized backroom areas to uphold cleanliness and efficiency in the work environment.
  • Performed cash register functions with accuracy and efficiency.
  • Operated checkout equipment, including scanners and scales, correctly during transactions.
  • Maintained cleanliness by regularly cleaning shelves, counters, and tables.

Assistant Manager

Money Matters
Okolona, Mississippi
11.2021 - 09.2022
  • Oversaw daily operations across multiple store locations, enhancing overall efficiency.
  • Ensured adherence to check and title loan regulations for customer accounts.
  • Conducted regular audits and prepared stores for state inspections.
  • Managed account inquiries and payment collections while maintaining organized work environments.
  • Facilitated interdepartmental communication to improve workflow and collaboration.
  • Monitored employee performance, providing feedback for ongoing improvement.
  • Maintained current knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.

Education

Office Administrative Technology -

Northeast Mississippi Community College
Booneville, MS
12-2022

Accounting Technology -

Northeast Mississippi Community College
Booneville, MS
07-2021

Business Management Technology -

Northeast Mississippi Community College
Booneville, MS
07-2021

Skills

  • Customer service
  • Inventory management
  • Point-of-sale operations
  • Sales transactions
  • Product recommendations
  • Customer relationship management
  • Adaptable
  • Strong work ethic
  • Very detail-oriented
  • Very organization
  • Understanding QuickBooks

Certification

  • Certified in Microsoft Excel
  • Certified in Microsoft Word
  • Certified in Microsoft Access

Accomplishments

  • Phi Theta Kappa Honor Society (Lota Zeta
    Chapter)

Timeline

Sale Representative

Holy Smoke
02.2025 - Current

Crew Member

McDonald's
10.2024 - 07.2025

Associate

Walmart Neighborhood Market
08.2022 - 07.2024

Assistant Manager

Money Matters
11.2021 - 09.2022

Office Administrative Technology -

Northeast Mississippi Community College

Accounting Technology -

Northeast Mississippi Community College

Business Management Technology -

Northeast Mississippi Community College

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