Erika Turner
Milford,CT
Summary
I am a hardworking, compassionate, and reliable professional who takes pride in providing excellent customer service. I am skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Private Duty
01.2016 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Built rapport with patient and family, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Technologist Trainee
LabCorp (Histology)
06.2021 - 09.2022
- Streamlined sample processing times with effective prioritization and organizational skills.
- Collaborated with multidisciplinary team members to ensure optimal patient outcomes through precise tissue evaluation.
- Supported laboratory accreditation efforts by adhering to established standards and protocols in daily work practices.
- Improved workflow efficiency by cross-training in other areas of the laboratory, increasing overall staff flexibility and adaptability.
- Maintained strict confidentiality when handling sensitive patient information, ensuring compliance with all relevant data protection regulations.
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
- Observed safety and compliance guidelines by following departmental standards and practices.
Optometric Technician
Vision Center Ltd.
11.2020 - 06.2021
- Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Acquainted patients with procedures and explained the purpose of testing to establish consent.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients when directed by the optometrist.
- Collaborated with optometry staff to reach individual and team goals.
Optometric Technician
Family Eyecare Of Orange
04.2016 - 09.2019
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Certified Nursing Assistant
Maplewood Senior Living
04.2011 - 01.2016
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols.
- Conducted regular rounds to monitor patient physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Associate of Science - Dental Hygiene
University of Bridgeport
Bridgeport, CT05.2024
Bachelor of Science - Biology
University of Bridgeport
Bridgeport, CT05.2021
Associate of Science - General Studies
Housatonic Community College
Bridgeport, CT07.2015
Skills
- Medical terminology knowledge
- Patient-focused care
- Reliable team player
- Written Communication
- Professional Demeanor
- Organizational Skills
- Multitasking Abilities
- Infection Control
- HIPAA Compliance
- Adaptable
- Care plan implementation
- Electronic Charting
Certification
- CNA - Certified Nurse Assistant
- Basic Life Support Certified
Timeline
Technologist Trainee
LabCorp (Histology)
06.2021 - 09.2022
Optometric Technician
Vision Center Ltd.
11.2020 - 06.2021
Optometric Technician
Family Eyecare Of Orange
04.2016 - 09.2019
Certified Nursing Assistant
Private Duty
01.2016 - Current
Certified Nursing Assistant
Maplewood Senior Living
04.2011 - 01.2016
Associate of Science - Dental Hygiene
University of Bridgeport
Bachelor of Science - Biology
University of Bridgeport
Associate of Science - General Studies
Housatonic Community College
Similar Profiles
Melissa BassMelissa Bass
Private Duty Nurse at Private DutyPrivate Duty Nurse at Private Duty
Ashley ForrestAshley Forrest
CNA at Private DutyCNA at Private Duty
Marie Rosette PierreMarie Rosette Pierre
Home Health Aide at Private DutyHome Health Aide at Private Duty
Bethany-Rae GantBethany-Rae Gant
Family Caregiver at Private DutyFamily Caregiver at Private Duty
Shawn McNaryShawn McNary
Lead Person at Ashcroft IncLead Person at Ashcroft Inc